Lead Network Administrator N 4C

Genpact•New York City, NY

10d•Hybrid

About The Position

The Lead Network Administrator supports network operations and administration for a global environment, with a strong emphasis on hands-on Palo Alto Networks firewall administration using Panorama. The role also covers network security, SD-WAN, routing and switching, wireless, NAC, monitoring, incident response, change management, and maintenance. The position is hybrid and based in the United States, with day-shift hours. Los Angeles, California-based candidates are not eligible. The administrator troubleshoots network and system issues, monitors alerts and performance, coordinates with vendors and service providers, performs routine network changes, implements approved production changes, and assists with software upgrades and lifecycle management. The role configures network and security devices under guidance and maintains documentation and rollback plans. The approximate annual base compensation range is USD 60,000 to USD 75,000. The final offer depends on factors including experience, knowledge, skills, abilities, geographic location, and internal equity.

Requirements

Bachelor’s degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
Proficient English language ability (C2).
Hands-on Palo Alto Networks firewall troubleshooting and day-to-day administration using Panorama.
Experience with Azure networking, or Cisco ACI; the posting states Azure networking is acceptable in place of ACI.
Some routing and switching experience, including BGP and OSPF.
Required skills listed: Palo Alto Networks Panorama and Palo Alto Networks Prisma Cloud.

Nice To Haves

Experience with Prisma Access and Prisma Access SD-WAN.
Cisco ACI basic operational knowledge.
Experience with Cisco Catalyst switches, Cisco ISE NAC enforcement, TACACS+ administration, Meraki wireless, and Opsmanager network monitoring and alerting tools.
Certifications listed: Certified Information Systems Security Professional (CISSP) and CompTIA Network+.

Responsibilities

Troubleshoot and resolve issues involving Palo Alto Networks firewalls, SD-WAN, Prisma Access, routing and switching, wireless, and Cisco ISE NAC.
Perform initial analysis of incidents and escalate issues when required; support global network incidents, outages, and performance degradation.
Monitor network alerts, dashboards, and monitoring tools; triage alerts, take corrective action, and identify issues proactively to minimize downtime.
Open and manage OEM technical assistance cases, including with Palo Alto and Cisco, and coordinate with ISPs and service providers on circuit issues through resolution.
Perform routine network operations, including URL allowlisting, firewall changes, traffic and URL-filtering log analysis, and investigation of blocked ports.
Maintain monitoring systems and ensure devices are onboarded.
Submit change requests, participate in CAB discussions, implement approved low- and medium-risk production changes, and ensure documentation and rollback plans are in place.
Perform software upgrades and patching for Palo Alto Networks firewalls, Cisco switches, and Palo Alto Networks SD-WAN appliances; assist with lifecycle management.
Configure network and security devices under guidance, including firewall rules, SD-WAN policies, switch VLANs, routing updates, and Cisco ISE device onboarding for NAC and TACACS+.