Lead Mobility Assistance Specialist - AK Airlines Mobility Services - (Pay DOE) - Anchorage, AK

NANA Management Services•Anchorage, AK

13d•Onsite

About The Position

The Lead Mobility Assistance Specialist provides hands-on leadership to the mobility services team, ensuring safe, efficient, and dignified assistance for passengers with mobility needs. The role oversees daily operations, training, service quality, scheduling, and compliance with safety and accessibility standards. The specialist ensures timely passenger transport within the terminal and to and from aircraft, adherence to security protocols, and coordination with airlines, ground services, and operations.

Requirements

High school diploma or GED equivalent.
At least one year of customer service experience.
Able to lift and/or move up to 50 pounds as part of routine duties and assist with transfers and maneuvering passengers weighing up to 350 pounds.
Proficient computer skills and the ability to learn new software quickly, including check-in, scheduling, incident reporting, and mobility-assessment applications.
Available to work a flexible schedule, with overtime when required.
Able to work effectively with a minimum of supervision or support.
Fluent in speaking, reading, and writing English.
Able to pass the SIDA Badge test, including an assessment of airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
Able to obtain an Alaska AOA Badge by passing an FBI fingerprint-based background check and TSA Security Threat Assessment, and having no outstanding warrants or providing documentation of their resolution.

Nice To Haves

Six months of supervisory or leadership experience.

Responsibilities

Lead daily mobility services operations, including staffing, scheduling, and task delegation, to ensure timely passenger assistance and smooth passenger flow.
Ensure adherence to accessibility standards and airline and airport protocols, and promote safe, courteous, and respectful passenger interactions.
Assist with training and onboarding new staff, and maintain documentation of certifications, training, and performance.
Coordinate with airlines, security, gate agents, and ground transportation to optimize arrivals, connections, and departures for mobility customers.
Manage service logs, incident reports, equipment maintenance records, and incident follow-ups.
Ensure proper use, maintenance, and replacement of mobility equipment, including wheelchairs and transfer devices, and report equipment issues.
Support the General Manager and Assistant General Manager in achieving department goals, budgets, and quality metrics, and provide regular progress updates.
Handle customer concerns professionally, resolve issues, and escalate them as needed.
Promote a positive work environment, teamwork, and effective communication within the mobility team.
Perform other duties as assigned that support department success.