Mobility Assistance Specialist ($16/hour) AK Airlines - Fairbanks
About The Position
The Mobility Assistance Specialist provides safe, courteous mobility assistance to passengers who require wheelchair support, transporting them to and from destinations throughout the terminal and on and off airplanes. The role supports accessibility and passenger flow within airport operations. Full-time and part-time positions may be available. This is an airport-based position that involves working in and around aircraft and adhering to established security protocols. Necessary training will be provided. The work environment includes indoor and outdoor areas, frequent exposure to arctic conditions, and moderate to loud noise. Travel is not required.
Requirements
- Able to lift and/or move up to 50 pounds as part of routine duties.
- Capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds using approved equipment and safety protocols.
- Strong communication and interpersonal skills, including the ability to interact respectfully with passengers from diverse backgrounds.
- Able to work effectively with minimal supervision or support.
- Fluent in speaking, reading, and writing English.
- Able to pass the SIDA Badge test, which assesses knowledge of airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
- Able to obtain an Alaska AOA Badge by passing an FBI fingerprint-based background check and a TSA Security Threat Assessment, and having no outstanding warrants or providing documentation of their resolution.
- Regularly able to stand, walk, use hands to finger, handle, or feel objects, tools, and controls, talk or hear, pull or push carts, and twist.
- Frequently able to reach with hands and arms; occasionally able to climb, balance, stoop, kneel, crouch, or crawl.
- Able to meet the required vision abilities: close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Responsibilities
- Assist and transport passengers requiring wheelchair assistance through arrival and check-in processes, between their assigned gates and flights, and within the terminal and aircraft.
- Assist wheelchair passengers with carry-on bags, assistive devices, and checked luggage.
- Operate mobility equipment safely and in accordance with company procedures and airport regulations.
- Greet passengers in a friendly and courteous manner.
- Provide proactive, empathetic, and professional support, including terminal navigation and wayfinding.
- Monitor and respond to passengers’ needs, including pace, seating, and comfort, while maintaining privacy and dignity.
- Communicate clearly with passengers and coordinating teams, including airlines, concierge, security, and ground transportation, to support smooth arrivals, connections, and departures.
- Assist Ramp Service Agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
- Follow proper lifting and maneuvering techniques and use assistive devices as trained to help maintain a positive, injury-free work environment.
- Perform other duties pertinent to the department or unit’s success as assigned.
- Adhere to established security protocols while working in and around aircraft.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
