Lead Medical Secretary

Brown Health Medical Group•East Providence, RI

11d•Onsite

About The Position

Under the direct supervision of the practice manager, the Lead Medical Secretary coordinates day-to-day front office operations that support comprehensive health care services and exceptional patient care. The role includes coordinating patient registration, scheduling, insurance verification, and front desk staff coverage; allocating front desk work; training staff; and resolving problems. The position also supports practice workflow and quality improvement, patient referrals, and clinical quality initiatives. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence. Employees are also expected to demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. This is an onsite role at 375 Wampanoag Trail, East Providence, Rhode Island. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with eight daily hours. Driving is required. The stated pay range is $20.96–$34.61.

Requirements

Driving is required.
Work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Responsibilities

Coordinate patient registration, scheduling, insurance verification, and front desk staff coverage.
Promote continuous quality improvement in patient services and practice workflow.
Allocate front desk work, train staff, and resolve problems.
Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
Collect patient balances, copayments, and credit card payments at the time of service.
Review lists of patients due for appointments and call them to schedule.
Verify each patient's demographic and insurance carrier information.
Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
Work toward NCQA, ACO, Meaningful Use, and other clinical quality improvement measures and initiatives.
Assist patients with kiosk sign-in.
Monitor and order administrative supplies to maintain proper inventory.
Comply with OSHA and DOH standards.
Follow Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical, and financial information.
Provide superior customer service and outstanding patient care.
Attend meetings and workshops related to the position and office workflows.
Perform other miscellaneous job-related duties as assigned.