Lead Medical Secretary

Brown Medicine•East Providence, RI

12d•$21 - $35•Onsite

About The Position

Under the direct supervision of the practice manager, the Lead Medical Secretary coordinates day-to-day front office operations that support comprehensive health care services and exceptional patient care. The role coordinates patient registration, scheduling, insurance verification, and front desk coverage, and supports effective practice workflows and continuous quality improvement. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

Coordinate patient registration, scheduling, insurance verification, and front desk staff coverage.
Promote continuous quality improvement in patient services and practice workflow.
Allocate front desk work, provide training, and resolve problems.
Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
Collect patient balances, copays, and credit card payments at the time of service.
Review lists of patients needing appointments and call to schedule them when due.
Verify demographics and insurance carrier information for every patient.
Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
Work toward NCQA, ACO, Meaningful Use quality measures, and other clinical quality improvement initiatives.
Assist patients with kiosk sign-in.
Monitor and order administrative supplies to maintain proper inventory.
Comply with OSHA and DOH standards.
Protect patients’ demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
Provide superior customer service and outstanding patient care.
Attend meetings and workshops related to the position and office workflows.
Perform other miscellaneous job-related duties as assigned.