Lead Medical Office Assistant

ECAA•Raleigh, NC

About The Position

The Lead Medical Office Assistant performs clinical and administrative medical office duties while serving as a resource and point of contact for medical assistants. The role supports consistent workflows, staff training, and daily coordination under the direction of the Practice Manager. It involves coordinating staff and clinic operations, assisting physicians with procedures, documenting patient information in the electronic medical record (EMR), and completing administrative tasks such as medication prior authorizations. The Lead Medical Office Assistant identifies patient needs, provides safe and professional care, and communicates relevant needs to providers. The role requires professionalism and tact when handling difficult patient situations and travel between the Raleigh and Cary locations.

Requirements

Previous lead experience as a medical assistant or in a medical office setting.
Strong leadership skills and a desire to grow within a clinic.
Ability to communicate effectively and clearly, both in writing and orally.
Ability to handle high patient volumes professionally.
Ability to maintain composure in stressful situations.
Willingness to travel between the Raleigh and Cary locations.

Nice To Haves

Bachelor’s degree preferred but not required.
Medical Assistant Certification preferred; relevant experience may be considered in lieu of certification.
Previous experience in a specialty medical office and with EMR systems is preferred but not required.
RN or LPN candidates will be considered.

Responsibilities

Assist the Practice Manager with supervising medical assistant staff.
Act as a team lead for front-office and clinical responsibilities.
Perform routine medical office duties, including answering phones, scheduling appointments, checking patients in and out, and managing messages.
Become proficient in administrative tasks and medical assistant duties.
Train and mentor new medical assistant staff on office policies and procedures, and guide them in providing excellent customer service.
Maintain clinic workflow, identify delays in care, and help keep the clinic on schedule.
Coordinate daily clinical staff assignments to ensure appropriate coverage.
Reinforce office policies, professional communication, and patient service standards.
Help resolve routine patient concerns and escalate complex complaints.
Communicate staffing or operational concerns to the Practice Manager.
Independently perform comprehensive patient intake and present information to the provider.
Document patient encounters in the EMR system.
Prepare relevant diagnostic imaging for provider review.
Complete medication prior authorizations, including appeals and denials.
Collect urine samples for drug screening and submit lab orders to assess patient compliance.
Collect pre- and post-procedure vital signs for interventional treatments, including epidural steroid injections, radiofrequency ablations, and joint injections.
Back up the radiology technologist by assisting the physician with fluoroscopy procedures, including use of the C-arm and other equipment.
Reduce provider workload by performing tasks and anticipating needs essential to efficient patient care.
Return calls from patients, pharmacies, and insurance companies promptly to prevent delays in treatment.
Respond to incoming faxes.
Maintain a pleasant and cooperative demeanor and communicate openly with coworkers and providers about patient needs.
Perform other duties as assigned.