Lead Medical Coordinator - Bilingual (English/Spanish)

Bethany Christian Services USA • Indianapolis, IN

11d

About The Position

Bethany Christian Services is a faith-based organization that supports children and families through services including foster care, adoption, and refugee support. The Lead Medical Coordinator helps advance the organization’s mission by supervising Medical Coordinators and coordinating health care for children and youth, including refugee and immigrant children. The role develops and maintains procedures for confidential health records, health concern triage, medical emergencies, environmental health and safety, and post-release care coordination. It also manages medical documentation and billing, coordinates appointments and transportation, and collaborates with health care providers and insurance partners. Some after-hours on-call participation and periodic travel may be required based on program needs.

Requirements

• At least one year of employment in a public health or healthcare setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
• Licensed Registered Nurse (RN) with a bachelor’s degree, or a higher health-related qualification such as Physician Assistant or Nurse Practitioner.
• Excellent verbal and written communication skills.
• Ability to provide excellent, compassionate customer service.
• Ability to work independently and maintain a high level of confidentiality.
• Reliability in meeting time-sensitive deadlines and completing tasks.
• Ability to work under pressure and adapt to change.
• Ability to pass required medical examinations and physically fulfill essential job functions, including physical restraints of a resident.
• Successfully pass an annual TB test and document the choice to receive or decline Hepatitis immunization.
• Integrity and good moral character appropriate to providing care.
• Relevant experience and/or qualifications to work with the clients and clients with special needs; proper training and licensing as necessary.
• Proof of immunity to respiratory-route vaccine-preventable diseases, including completion of the primary TDap or Tdap series and an adult Tdap dose if the primary series was completed in childhood.
• Provide required medical examination results, including TB test results and immunization records, as required by State Licensing.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• Be at least 21 years old and have a valid driver’s license and at least three years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records (MVR) check, maintain a reliable vehicle, and provide proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscribe to and integrate the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Bilingual Spanish/English fluency is preferred.

Responsibilities

• Supervise Medical Coordinators and provide staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health.
• Develop and maintain policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning and coordination.
• Schedule and transport youth to medical appointments within the allotted timeframe.
• Maintain and manage medical files in Program Portal and ensure records are updated.
• Formulate treatment authorization requests to Point Comfort Underwriters for Refugee and Immigrant Children clients.
• Serve as a subject matter expert on Point Comfort Underwriters Insurance through ongoing consultation and collaboration with the insurer.
• Provide resources and reports upon discharge.
• Ensure documentation and filing compliance with agency, state licensing, and program requirements.
• Reconcile and address billing errors to ensure accurate billing and prevent profit loss.
• Participate in on-call coverage to assist shelter care staff with medical issues after business hours when program needs dictate.
• Stay current with agency, federal, and state regulatory requirements related to social services.
• Periodically travel to health care provider facilities to build working relationships and transport clients.
• Participate in Bethany-sponsored events when required or requested.
• Complete other duties as assigned.

Benefits

• Access to training, professional development, and career growth opportunities.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 403(b) retirement plan with employer match eligibility.
• Generous time off, including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for those who qualify.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior