Lead Medical Coordinator - Bilingual - Spanish/English - JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Madison, WI

About The Position

The Lead Medical Coordinator oversees health services and coordinates timely, appropriate care for children in care. The role supervises Medical Coordinators and provides staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health. It also develops and maintains procedures for confidential health records, triage, medical emergencies, environmental health and safety, and post-release health planning and care coordination. The position coordinates appointments, documentation, communications, interpretation and translation services, and collaboration with children’s care teams and healthcare providers. It supports children, foster parents, and staff with health-related needs and responsibilities, maintains secure and complete health records, helps ensure medical supplies are available, and supports audits and continuous quality improvement. The role requires a licensed Registered Nurse, bilingual fluency in English and Spanish, and willingness to work non-traditional hours and take on-call phone consultations as needed.

Requirements

Licensed Registered Nurse (RN) with a bachelor's degree or higher in a health-related field.
Bilingual fluency in English and Spanish.
At least one year of employment in public health or a healthcare setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
At least one year of experience working with children and/or adolescents in the child welfare field or a social service setting.
Valid driver’s license, excellent driving record, safe and clean personal vehicle, and current automobile insurance.
Ability to comply with agency-required training programs.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
Ability and willingness to work non-traditional hours and be available for on-call phone consultations as needed.
Ability to use manual dexterity and tactile, visual, and audio acuity; perform repetitive motions; sit and stand for prolonged periods; and sustain visual and mental effort.
Ability to occasionally lift up to 25 pounds, bend, pull, and carry.
Ability to travel frequently and drive for extended periods, with travel frequency varying according to program demands.

Nice To Haves

Experience scheduling medical appointments.
Experience documenting medical appointments.
Understanding of the needs of immigrant populations and ability to provide support and create a safe environment for children in the program.
Demonstrated ability to maintain relationships with community health providers and expand the community health network.

Responsibilities

Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies, and provide children with a positive and appropriate medical environment.
Oversee health services and coordinate timely, appropriate healthcare for children in care.
Supervise Medical Coordinators and provide staff training on pediatric, adolescent, and migrant medical, dental, and public health topics.
Develop and maintain procedures for confidential health records, triage, medical emergency response, environmental health and safety, and post-release health care planning and coordination.
Protect the confidentiality of health records and comply with NYAP, state, and funder requirements for protected health information.
Communicate children’s health needs to case managers and clinicians, and support scheduling healthcare appointments.
Assist with transporting children to appointments and accompany them during appointments; help obtain medical clearances from healthcare providers.
Prepare Treatment Authorization Requests before appointments and follow up to ensure payment.
Ensure qualified interpretation and translation services are in place.
Participate in intakes and discharges, prepare medical documentation packages, and scan or upload documents to portals and health record systems.
Collaborate with children’s cross-functional care teams and medical, mental health, dental, and pharmacy providers to support appropriate care, including assisting providers with the PCU approval process.
Report medical emergencies through the SIR/CLE process in accordance with ORR and NYAP policies and procedures.
Escalate medical concerns to supervisors, care teams, healthcare providers, and the Division of Health for consultation and guidance.
Educate and support foster parents on medical policies and children’s care, assist with required medical responsibilities, and provide authorization and identification documents needed for medical services.
Collect medical forms and health records from providers, ensure they are complete, and upload them to the appropriate systems.
Complete and submit assigned placement documents, assessments, medical packages, medication and temperature logs, medical summaries, checklists, and other documentation on time.
Maintain secure physical health files and records and communicate with children’s care teams to meet quality and document-upload timelines.
Keep medicine cabinets and first aid kits stocked with current over-the-counter medications, first aid supplies, and other essential medical items.
Provide ongoing training to staff and foster parents on children’s health needs, medication administration, CPR, and First Aid.
Maintain Red Cross CPR/First Aid Trainer certifications.
Assist and support Program Leadership during audits.
Perform other duties as requested.