Lead Mailroom Associate

SPS North America•Costa Mesa, CA

6d•$26 - $27•Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center, including inbound and outbound mail processing, mail distribution and delivery, and shipping and receiving products and supplies. The role leads onsite client services under the direction of a supervisor and provides prompt, courteous, efficient service to clients and SPS employees while maintaining a professional image. The associate supports day-to-day operations, assigns and monitors team tasks, trains backup staff, and coordinates with a supervisor to determine site needs. The role may also provide reception, concierge, or hospitality coverage as needed. The position is onsite in Costa Mesa, California. Travel is none or negligible.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills, including experience with Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Analytical ability and aptitude in problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Ability to work assigned hours determined by the manager.
Ability to maintain a professional appearance and attitude and adhere to policies and procedures.
Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Manual dexterity to operate office machinery.
Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral and written comprehension.
Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

Two or more years of prior work experience preferred.
One or more years of lead experience preferred, or equivalent professional experience.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Receive, sort, and record incoming mail and packages using chain-of-custody software.
Operate mailroom equipment, including postage meters, photocopiers, and mail folding and inserting machines.
Maintain records of receipts, mailing dates, and other required information.
Manage outgoing mail and package transactions.
Perform shipping and receiving duties for materials, including selecting packing methods and materials and checking packing slips for accuracy.
Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
Serve as a point of contact for mail and package inquiries and submit work orders for certain requests.
Keep the Business Service Center neat and orderly; monitor and replenish office supplies and place orders as needed.
Seek additional work during downtime and build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees and determine when additional support is needed for sensitive inquiries.
Train backup staff and provide guidance on policies and procedures.
Provide reception, concierge, or hospitality coverage as needed.
Assign tasks to team members, communicate instructions, set completion timelines, monitor progress, and prepare and distribute progress reports.
Work with the supervisor to determine day-to-day operational needs at the site.
Adhere to required policies and procedures and maintain a professional appearance and attitude.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development programs.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA.
Commuter transit and parking pre-tax plans.
Supplemental life insurance and life insurance.
Accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee Assistance Program and short-term disability.
Education discounts.
401(k) with matching.
Entertainment discounts.