Lead Mailroom Associate

SPS • Costa Mesa, CA

5d • Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center. The role leads client services with direction from a supervisor and provides prompt, courteous, and efficient support to clients and SPS employees while maintaining a professional image. The position handles inbound and outbound mail, mail distribution and delivery, and shipping and receiving of products and supplies. It also coordinates team tasks, supports day-to-day operations, and provides reception, concierge, or hospitality coverage as needed.

The position is onsite in Costa Mesa, California, and reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The role requires a high school diploma or equivalent. Two or more years of prior work experience and one or more years of lead experience are preferred. The position involves frequent movement of packages, including lifting or moving 40 pounds or more, and using office and mailroom machinery.

Requirements

• High school diploma or equivalent.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• PC skills and experience with the MS Office Suite.
• Ability to handle multiple tasks simultaneously.
• Working knowledge of multifunction device (MFD) equipment.
• Knowledge of shipping and receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to select appropriate packing methods and materials and verify packing slips for incoming and outgoing materials.
• Current knowledge of, or ability to learn, computer-based systems required for the position.
• Ability to work assigned hours as determined by the manager.
• Ability to maintain a professional appearance and attitude and adhere to policies and procedures.
• Physical ability to walk, bend, kneel, stand, or sit for extended periods; operate office machinery; and lift or move packages, including items weighing 40 pounds or more frequently.
• Ability to communicate and understand information using vision, hearing, and oral or written comprehension.

Nice To Haves

• Two or more years of prior work experience preferred.
• One or more years of lead experience preferred, or equivalent professional experience.

Responsibilities

• Provide customer service to employees and clients through all forms of communication.
• Receive, sort, and record inbound mail and packages using chain-of-custody software.
• Operate mailroom equipment, including postage meters, photocopying machines, and mail folding and inserting machines.
• Maintain records of receipt, mailing dates, and other required information.
• Manage outgoing mail and package transactions and perform shipping and receiving duties.
• Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
• Serve as a point of contact for mail and package inquiries and submit work orders for applicable requests.
• Keep the Business Service Center neat and orderly; monitor and replenish office supplies and place orders as needed.
• Seek additional work during downtime and build professional relationships with customers and other teams.
• Train backup staff and provide guidance on policies and procedures.
• Determine additional support needs when handling sensitive inquiries.
• Provide reception, concierge, or hospitality coverage as needed.
• Assign tasks to team members, communicate instructions, determine timelines, and monitor progress to keep projects on schedule.
• Create and distribute reports on team progress.
• Work with the supervisor to determine day-to-day operational needs at the site.
• Follow company policies and procedures and maintain a professional appearance and attitude.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED