Lead Mailroom Associate

SPS North America•Chicago, IL

6d•Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center, including inbound and outbound mail processing, mail distribution and delivery, and shipping and receiving products and supplies. Working with direction from a supervisor, the role leads onsite client services and provides prompt, courteous, efficient service to clients and SPS employees while maintaining a professional image. The position may also provide reception, concierge, or hospitality coverage as needed and coordinate team tasks and project progress.

Requirements

High school diploma or equivalent.
Excellent organizational and time-management skills.
Analytical ability and problem-solving aptitude.
Strong written and verbal communication skills.
Ability to learn and use computer-based systems required for the position.
Ability to work assigned hours determined by the manager.
Maintain a professional appearance and attitude and adhere to required policies and procedures.
Ability to handle multiple tasks simultaneously and work independently to complete projects.
Working knowledge of multifunction device (MFD) equipment.
Knowledge of shipping and receiving procedures and ability to understand instructions.
Ability to select appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Physical ability to grasp, lift, carry, or move packages on a standard wheeled cart with a 60-pound load capacity; walk, bend, kneel, stand, or sit for extended periods; operate office machinery; communicate and discern information using vision, hearing, and oral/written comprehension; and frequently lift or move 40 pounds or greater.

Nice To Haves

At least 2 years of prior work experience.
At least 1 year of lead experience, or equivalent professional experience.

Responsibilities

Provide customer service to employees and clients through all forms of communication.
Receive, sort, and log inbound mail and packages in chain-of-custody software.
Operate mail equipment, including postage meters, photocopiers, and mail folding and inserting machines.
Maintain records of receipt, mailing dates, and other required information.
Manage outgoing mail and package transactions.
Perform shipping and receiving duties for materials.
Notify employees of inbound deliveries and distribute mail and packages to company personnel.
Serve as a contact for mail and package inquiries and submit work orders for certain requests.
Keep the Business Service Center neat and orderly; monitor, replenish, and order office supplies.
Seek additional work during downtime and build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine what additional support is needed for sensitive inquiries.
Provide reception, concierge, or hospitality coverage as needed.
Assign tasks, communicate instructions, establish completion timelines, monitor progress, and distribute progress reports to team members and the company.
Work with the supervisor to determine day-to-day operational needs at the site.

Benefits

Career growth opportunities and the chance to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time or temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and a health savings account.
Pre-tax commuter transit and parking plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education discounts and entertainment discounts.
401(k) with matching.