Lead Mailroom Associate

SPS North America • Stamford, CT

6d • Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center, including inbound and outbound mail processing, mail distribution and delivery, and shipping and receiving products and supplies. Working with direction from a supervisor, the associate leads onsite client services and provides prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills and experience with the Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills and excellent time management skills.
• Working knowledge of multifunction device (MFD) equipment.
• Knowledge of shipping and receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine appropriate shipping methods and packing materials and validate incoming and outgoing packing slips for accuracy.
• Ability to work assigned hours determined by the manager.
• Analytical ability and aptitude for problem-solving.
• Current knowledge of, or ability to learn, computer-based systems required for the position.
• Ability to maintain a professional appearance and attitude and adhere to all required policies and procedures.
• Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery.
• Ability to communicate and discern information effectively using vision, hearing, and oral and written comprehension.
• Ability to frequently lift or move 40 pounds or greater.

Nice To Haves

• Two or more years of prior work experience.
• One or more years of lead experience, or equivalent professional experience.

Responsibilities

• Provide 5-star customer service to employees and clients through all forms of communication.
• Receive and sort incoming mail and packages, and enter them into chain-of-custody software.
• Operate mail equipment, including postage meters, photocopiers, and mail folding and inserting machines.
• Maintain records of receipt, mailing dates, and other required information.
• Manage outgoing mail and package transactions.
• Perform shipping and receiving duties, including selecting appropriate packing methods and materials and validating packing slips for accuracy.
• Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
• Serve as the point of contact for mail and package inquiries and submit work orders for certain requests.
• Keep the Business Service Center neat and orderly, monitor office supply levels, and replenish or order supplies as needed.
• Seek out additional work during downtime and build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with employees and handle sensitive inquiries by determining what additional support is needed.
• Train backup staff and provide guidance on policies and procedures.
• Provide reception, concierge, or hospitality coverage as needed.
• Assign tasks to team members, communicate instructions, determine completion timelines, monitor progress, and distribute progress reports.
• Work with the supervisor to determine day-to-day operational needs at the site.

Benefits

• Career growth opportunities.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. Amounts may increase based on tenure and/or the assigned account.
• Employee and client referral bonuses for current employees.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED