Lead Mailroom Associate

SPS•Chicago, IL

5d•Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center. The role handles inbound and outbound mail processing, mail distribution and delivery, and shipping and receiving of products and supplies in a timely manner. With direction from a supervisor, the Lead Mailroom Associate supports onsite client services and provides prompt, courteous, efficient service to clients and SPS employees while maintaining a professional image. The role may also provide reception, concierge, or hospitality coverage as needed and helps coordinate daily operations and team tasks.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills, including experience with the Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to determine appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
Analytical and problem-solving abilities.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Ability to work assigned hours determined by the manager.
Maintain a professional appearance and attitude and adhere to all policies and procedures.
Ability to perform the listed physical demands, including frequently lifting or moving 40 pounds or more.

Nice To Haves

Two or more years of prior work experience preferred.
One or more years of lead experience preferred, or equivalent professional experience.

Responsibilities

Provide high-quality customer service to employees and clients through all forms of communication.
Receive, sort, and record inbound mail and packages in chain-of-custody software.
Operate postage meters, photocopiers, and mail folding and inserting machines.
Maintain records of receipt, mailing dates, and other required information.
Manage outgoing mail and package transactions and perform shipping and receiving duties.
Notify employees of inbound deliveries and distribute mail and packages to company personnel.
Serve as a point of contact for mail and package inquiries and submit work orders for applicable requests.
Keep the Business Service Center neat and orderly; monitor, replenish, and order office supplies.
Seek out additional work during downtime and build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures; determine additional support needed for sensitive inquiries.
Provide reception, concierge, or hospitality coverage as needed.
Assign tasks to team members, communicate instructions, set completion timelines, and monitor progress to keep projects on schedule.
Create and distribute reports that update the company on team progress.
Work with the supervisor to determine day-to-day operational needs at the site.

Benefits

Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and a health savings account.
Pre-tax commuter transit and parking plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education discounts and entertainment discounts.
401(k) with matching.