Lead Mailroom Associate

SPS North America • Draper, UT

6d • Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center. The role handles inbound and outbound mail, mail distribution and delivery, and the shipping and receiving of products and supplies. Working with direction from a supervisor, the associate leads onsite client services and provides prompt, courteous, efficient service to clients and SPS employees while maintaining a professional image.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills, including experience with Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills and excellent time-management skills.
• Working knowledge of multifunction device (MFD) equipment.
• Knowledge of shipping and receiving procedures and ability to understand instructions.
• Ability to work independently and complete projects.
• Ability to select appropriate packing methods and materials and validate packing slips for incoming and outgoing materials.
• Ability to work assigned hours as determined by the manager.
• Analytical ability and aptitude for problem-solving.
• Current knowledge of, or ability to learn, computer-based systems required for the position.
• Ability to maintain a professional appearance and attitude and adhere to required policies and procedures.
• Physical ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity; lift or move 40 pounds or more frequently; and walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
• Ability to communicate and discern information effectively using vision, hearing, and oral and written comprehension.

Nice To Haves

• Two or more years of prior work experience preferred.
• One or more years of lead experience preferred, or equivalent professional experience.

Responsibilities

• Provide customer service to employees through all forms of communication.
• Receive and sort inbound mail and packages, entering them into chain-of-custody software.
• Operate mail equipment, including a postage meter, photocopier, and mail folding and inserting machine.
• Maintain records of receipts, mailing dates, and other required information.
• Manage outgoing mail and package transactions.
• Perform shipping and receiving duties for materials.
• Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
• Act as a point of contact for mail and package inquiries.
• Submit work orders for certain requests.
• Keep the Business Service Center neat and orderly.
• Monitor office supply levels, replenish supplies, and place orders as needed.
• Seek additional work proactively during downtime.
• Build professional relationships with customers and other teams and maintain composure and professionalism when interacting with employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine what additional support is needed when handling sensitive inquiries.
• Provide reception, front-of-office concierge, or back-of-office hospitality coverage as needed.
• Assign tasks to team members, communicate clear instructions, monitor progress, and determine completion timelines to keep projects on schedule.
• Create and distribute reports on team progress.
• Work with the supervisor to determine day-to-day operational needs at the site.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development programs.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase based on tenure or account assignment, and approved PTO may be used for any reason.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care and dependent care flexible spending accounts and a health savings account.
• Pre-tax commuter transit and parking plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee Assistance Program.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED