Lead Mailroom Associate

SPS • Stamford, CT

5d • Onsite

About The Position

The Lead Mailroom Associate oversees mail and shipping/receiving services for an onsite business service center. The role handles inbound and outbound mail, mail distribution and delivery, and shipping and receiving of products and supplies. Working under supervisor direction, the Lead Mailroom Associate provides client services and consistently delivers prompt, courteous, and efficient service while maintaining a professional image.

The position also coordinates daily team tasks, trains backup staff, communicates instructions, monitors project progress, and works with the supervisor to determine onsite operational needs. It may provide reception, concierge, or hospitality coverage as needed. The role is onsite in Stamford, Connecticut, and reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills and experience with the MS Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills and excellent time management skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping and receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine appropriate shipping methods and packing materials and validate packing slips for incoming and outgoing materials.
• Ability to work assigned hours determined by the manager.
• Analytical abilities and aptitude in problem-solving.
• Current knowledge of, or ability to learn, computer-based systems required for the role.
• Ability to maintain a professional appearance and attitude and follow required policies and procedures.
• Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery.
• Ability to communicate and discern information effectively using vision, hearing, and oral and written comprehension.
• Ability to frequently lift or move 40 pounds or greater.

Nice To Haves

• Two or more years of prior work experience preferred.
• One or more years of lead experience preferred, or equivalent professional experience.

Responsibilities

• Provide customer service to employees and clients through all forms of communication.
• Receive inbound mail and packages, sort mail, and enter items into chain-of-custody software.
• Operate postage meters, photocopiers, mail folding and inserting machines, and other mailroom equipment.
• Maintain records of receipts, mailing dates, and other required information.
• Manage outgoing mail and package transactions.
• Perform shipping and receiving duties, including validating packing slips and selecting appropriate packing methods and materials.
• Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
• Act as a point of contact for mail and package inquiries and submit work orders for applicable requests.
• Keep the Business Service Center neat and orderly; monitor and replenish office supplies and place orders as needed.
• Seek out additional work during downtime and build professional relationships with customers and other teams.
• Train backup staff and provide guidance on policies and procedures.
• Determine when additional support is needed for sensitive inquiries.
• Provide reception, concierge, or hospitality coverage as needed.
• Assign tasks to team members, communicate clear instructions, monitor progress and timelines, and distribute progress reports.
• Work with the supervisor to determine day-to-day operational needs at the site.
• Maintain a professional appearance and attitude and adhere to required policies and procedures.

Benefits

• Career growth opportunities.
• Learning and development.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care and dependent care flexible spending accounts and a health savings account.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED