Lead, LM Operations

RXO • Suwanee, GA

7d

About The Position

As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to support home delivery services and assist with day-to-day operations. You will lead warehouse material handlers, oversee carrier dispatch, and help improve operational efficiency while supporting safety, quality, productivity, and customer expectations.

Requirements

• At least 4 years of experience in operations.
• Experience with Microsoft Office.
• Ability to lift up to 50 lbs.

Nice To Haves

• At least 2 years of experience in logistics or transportation, inventory control, and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers in receiving, picking, and processing daily orders.
• Use operational metrics to identify improvement areas and develop actionable plans.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with the warehouse team, contract carriers, and driver helpers.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiency.
• Train and develop contract carriers, dispatchers, and warehouse personnel to meet and exceed customer expectations.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed