Manager, LM Operations

RXO, Inc. • Crystal City, MO

2d • $75,000 - $85,000

About The Position

RXO is a provider of transportation solutions serving shippers and carriers across North America. The Manager, Last Mile Operations connects with customers, assists with route planning and monitoring, and oversees daily last-mile operations. The role manages contract carriers and staff, supports efficient delivery operations, ensures compliance with company policies, and works to meet customer expectations. Compensation is $75,000–$85,000, with possible bonus or commission pay; actual compensation may vary based on experience and skill set.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish proficiency, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily contract carrier operations, including contractor schedules, route monitoring, reports, and relationships with contract carriers and helpers.
• Develop and mentor staff, train them on company policies and procedures, and guide them toward goals.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage contract carrier dispatch and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve operational efficiency.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Competitive pay.
• Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days of PTO for hourly employees or up to 15 days for salaried employees, up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Insurance coverage including health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity.
• Employee Assistance Program (EAP).
• Tuition reimbursement and adoption assistance.
• Tax-advantaged accounts, including Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, and Commuter Spending Account.
• Health Reimbursement Arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed