LM Medicare Fronter

ENGAGEcx

1d • Remote

About The Position

EngageCX is a virtual call center offering work-from-home opportunities. After applying, candidates are prompted to begin a self-paced equipment certification and interview process. Campaigns primarily run Monday through Friday, with some Saturdays, and a variety of shifts are available. Weekly direct deposits begin after payroll setup, which takes two full weeks.

The role involves engaging healthcare recipients and providing customer service in a remote call center. Qualified and interested callers are warm-transferred to licensed insurance agents. Applicants must live in one of the listed hiring states and provide photo identification and a valid utility bill to verify residency.

Requirements

• Professional, friendly demeanor with a clear, confident speaking voice and strong command of English.
• Excellent communication and call control skills, including the ability to follow standardized scripts while delivering high-quality customer service.
• Ability to work in a distraction-free, secure, and quiet remote work environment.
• Proficiency with Windows-based applications, email platforms, and keyboarding/typing.
• Comfort navigating and managing multiple applications simultaneously in a fast-paced setting.
• Ability to pass a felony and HIPAA-compliant background check.
• Must reside in one of the hiring states: AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, or WV.
• Provide photo identification and a valid utility bill to verify residency.
• Use a newer desktop PC or laptop running Windows 11; Macs, Chromebooks, tablets, and school computers are prohibited.
• Computer must have at least 8.0 GB of available RAM and 1 GB of physical available memory.
• Have a dual-ear USB headset with a noise-canceling microphone and a working webcam.
• Connect to the internet using a hardwired Ethernet cord; wireless, satellite connections, and VPNs are prohibited.
• Internet connection must provide at least 50 Mbps download, 35 Mbps upload, ping of 10 or less, and 99% connectivity to the internet provider.
• Laptop users must use an external keyboard and mouse.

Nice To Haves

• Prior survey or call center experience.

Responsibilities

• Handle a high volume of inbound and/or outbound calls from healthcare recipients in a fast-paced remote call center environment.
• Collect and verify caller information efficiently while maintaining call flow and productivity standards.
• Assess caller interest and pre-qualify callers using established eligibility and compliance criteria.
• Communicate plan-related information and next steps clearly and concisely within required call time targets.
• Accurately document interactions and outcomes in CRM and call systems.
• Warm-transfer qualified and interested callers to licensed insurance agents to support a smooth handoff and positive customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed