Manager, LM Operations

RXO • Nashville, TN

20h

About The Position

The Manager, LM Operations oversees daily last-mile operations involving contract carriers and employees. The role includes maintaining carrier schedules, monitoring routes and reports, managing dispatch, using route-planning software to build efficient delivery routes, and resolving operational issues. The manager identifies opportunities to improve efficiency, requests resources as needed, and ensures jobs are completed accurately and within established time frames, including confirming that photos are taken for every job.

The position also develops, trains, and mentors staff, contract carriers, and dispatchers to meet customer expectations. It carries out managerial and supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and other issues. The manager ensures compliance with corporate warehouse policies, procedures, programs, company policies, and applicable laws.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish skills, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily contract-carrier operations, including schedules, routes, reports, and working relationships with carriers and helpers.
• Develop and mentor staff, and train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Use route-planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve operational efficiency.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed