Lead, Last Mile Operations - 1st Shift

RXO • Seattle, WA

13d

About The Position

As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to support home delivery services and assist with day-to-day operations. You will lead warehouse material handlers, use operational metrics to improve business performance, and work with contract carriers, driver helpers, dispatchers, and warehouse personnel to meet customer expectations. The role is scheduled for first shift, Monday through Friday, with availability for Saturdays and overtime during peak season.

Requirements

• At least 4 years of experience in operations.
• Experience with Microsoft Office.
• Ability to lift up to 50 lbs.

Nice To Haves

• At least 2 years of experience in logistics or transportation, inventory control, and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers in receiving, picking, and processing daily orders.
• Use operational metrics to identify improvement areas and develop actionable plans to improve the business.
• Train material handlers to meet safety, quality, and productivity performance goals.
• Foster positive working relationships with the warehouse team, contract carriers, and driver helpers.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiency.
• Train and develop contract carriers, dispatchers, and warehouse personnel to meet and exceed customer expectations.

Benefits

• Competitive pay; compensation is $26.50–$28.50 hourly, with possible bonus or commission pay.
• Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, and up to 40 hours prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Adoption assistance.
• Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, and Health Reimbursement Arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed