Lead Last Mile Operations

RXO, Inc. • Austin, TX

6d

About The Position

The Last Mile Operations Lead coordinates with site leadership to support home delivery services and assist with day-to-day operations. The role leads warehouse material handlers, supports order processing and carrier dispatch, and works to improve operational efficiency and customer service. Ideal candidates are detail-oriented, experienced in cycle counting warehouse inventory, able to lead a warehouse team and strengthen existing processes, and have reliable transportation.

Requirements

• At least 2 years of experience in a supervisory role.
• At least 5 years of experience in logistics and/or transportation.
• Experience with Microsoft Office.
• Ability to lift up to 50 lbs.
• Reliable transportation.

Nice To Haves

• Bachelor’s degree or equivalent related work or military experience.
• Excellent verbal and written communication skills.
• Strong math skills and solid analytical ability.
• Outstanding interpersonal and leadership skills.
• Experience cycle counting warehouse inventory.

Responsibilities

• Lead a team of 15–20 warehouse material handlers in receiving, picking, and processing daily orders.
• Use operational metrics to identify areas for improvement and create actionable plans to improve the business.
• Train material handlers to meet safety, quality, and productivity performance goals.
• Foster positive working relationships with the warehouse team, contract carriers, and driver helpers.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiency.
• Train and develop contract carriers, dispatchers, and warehouse personnel to meet and exceed customer expectations.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed