Lead Installation Technician - Electronic Security

Diversified•Mount Pleasant, WI

About The Position

The Lead ESS Installation Technician performs installation work on electronic security technology projects and leads and oversees other installation technicians at client sites. The role is a key field position responsible for interpreting drawing packages and building finished systems, including rack and enclosure build-outs, panel terminations, device IP configuration and installation, testing, and troubleshooting. The technician is responsible for the most complex system designs and coordinates with project management, field superintendents, site supervisors, clients, contractors, and subcontractors. The position is based in Mt. Pleasant, Wisconsin; relocation assistance is available. The technician works independently on job sites, often as the only senior field supervisor, and delegates work, monitors installation quality, and communicates with stakeholders on behalf of the project manager. The role requires sound judgment and diplomacy when making on-site decisions. Project managers and site supervisors are generally available for guidance. The position involves regular exposure to construction sites and requires compliance with site safety regulations and appropriate PPE. Work may also take place in normal office conditions when not on construction sites.

Requirements

High school diploma or GED equivalent.
At least 3 years of recent, hands-on experience installing access control systems and video surveillance cameras in a large-scale commercial environment; data center and new-construction experience is preferred.
Experience supervising others’ work and providing helpful feedback.
Ability to understand access control and CCTV systems, install access control, CCTV, and intercom systems, and troubleshoot and resolve installation problems.
Experience with Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, or DMP systems.
Administrative ability to manage day-to-day project requirements.
Proficiency with Teams, Outlook, OneNote, BlueBeam, and Adobe Reader.
Knowledge of project drawings, programming matrices, SRDs, UILs, JHAs, THAs, RHAs, RFIs, and redlines.
Ability to review and understand matrices, drawings, BOM lists, and SRDs.
Ability to maintain the assigned job schedule and follow DIV28 quality-control specifications.
Clean driving record and ability to operate a vehicle.
Clean criminal record and ability to hold the security clearance or registration required by the local jurisdiction (for example, DCJS or TS clearance).
Active passport or ability to obtain one, and ability to travel regularly.
Ability to work indoors and outdoors, stand and sit, use ladders, and lift up to 40 pounds.
Ability to comply with construction-site safety requirements and use required PPE.

Nice To Haves

Ability to train and coach others to Diversified standards.
Lenel certification (preferred).
Knowledge of mechanical retrofitting of door frames and gates for electric locking hardware and peripheral devices.
Knowledge of accessing network interfaces for devices such as access controllers, IP cameras, intercoms, and switches.
Experience making PC administrator-level changes to connect to IP cameras and aiming or adjusting cameras.

Responsibilities

Lead and oversee other ESS Installation Technicians while also performing installation work.
Learn the bill of materials (BOM) and identify the materials required for each job.
Maintain job schedules for assigned work, including device and head-end installation and termination timelines; promptly communicate schedule risks to the site supervisor.
Take ownership of assigned schedules, prioritize work, and manage multiple tasks.
Maintain daily communication with the site supervisor.
Promptly report drawing or matrix issues and missing or defective equipment to the site supervisor.
Assist the site supervisor with inventory as needed and maintain an online inventory copy in OneNote.
Keep OneNote records of work accomplished with technicians and trades, project issues, problems that arise, site readiness, site inventory, and redlines or RFIs when required.
Request assistance or guidance for labor or technical issues when needed.
Help installation technicians with questions or concerns about device and head-end installation.
Coordinate with clients, contractors, and subcontractors on job sites; delegate work, monitor others’ work, and communicate with key stakeholders on behalf of the project manager.
Make appropriate independent on-site decisions and use diplomacy with clients and other stakeholders.
Wear appropriate PPE and ensure hazards are addressed and rectified in a timely manner.
Follow applicable site safety regulations and DIV28 specifications for quality control.