Lead Hyper Wellness Representative

RHWFL016•Winter Park, FL

About The Position

The Lead Hyper Wellness Representative is the face of the studio, creating welcoming client experiences, building relationships, and driving sales that support clients’ long-term wellness goals. The role combines client care, studio operations, and sales, and contributes to the studio’s daily success and clients’ wellness transformations. The representative leads studio tours, delivers personalized sales and service experiences, educates clients about therapies and safety, and develops wellness plans. They also support client onboarding and communications, scheduling, outreach, referrals, and daily studio operations. The role helps maintain a clean, safe, hospitable studio and supports marketing initiatives, events, and community programs. This is an hourly, full-time position in Winter Park, Florida, with full availability required. Compensation is $16–$18 per hour. The position reports to the General Manager and Assistant General Manager.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Ability to thrive in fast-paced environments with shifting priorities.
Strong multitasking and organizational skills.
Proficiency with technology and client management systems; training is provided.
Proven success with membership sales and revenue growth.
Commitment to continuous learning and problem-solving.
Full availability required.

Nice To Haves

Membership-based sales experience in the health, wellness, or fitness industry.

Responsibilities

Lead engaging studio tours that highlight the benefits of the services.
Deliver personalized sales and service experiences aligned with client goals.
Educate clients about therapies, benefits, safety guidelines, and at-home care practices.
Develop customized wellness plans that support clients’ long-term health objectives.
Achieve membership sales, renewal, and retail targets.
Guide clients through onboarding, including waivers and POS profile creation.
Manage inbound communications, scheduling, and service inquiries.
Conduct proactive outreach for promotions, events, and wellness opportunities.
Use referral systems and follow-up protocols to strengthen client relationships.
Serve as a central hub for daily studio operations and help ensure smooth studio flow and client satisfaction.
Anticipate and proactively address operational needs.
Support marketing initiatives, pre-sale events, and community programs.
Maintain high standards of cleanliness, safety, and hospitality.
Promote Restore’s mission and enthusiasm for wellness in every interaction.