Lead Host/Concierge (Tips Eligible)

Wente Family Estates•Livermore, CA

11h•Onsite

About The Position

The Lead Host/Concierge serves as the first and most influential point of contact for guests, setting the tone for a refined, seamless, and highly personalized experience across Wente Family Estates. Blending the sophistication of a luxury restaurant maître d’ with the hospitality of a world-class winery, this role is responsible not only for curating the guest arrival experience, but also for leading reservation strategy, managing guest flow across the estate, and supporting business needs through thoughtful planning and communication. As a lead Host/Concierge, this position provides direction on the floor, partners closely with Tasting Room Leadership, and ensures alignment between reservations, service teams, and overall guest experience execution. This role requires strong leadership, sound decision-making, and the ability to anticipate both guest and business needs in a dynamic environment. At Wente Family Estates, performance is measured not only by results, but by how those results are achieved. All team members are expected to consistently demonstrate our RISE Values: Respect, Integrity, Sustainability, and Excellence.

Requirements

Proven experience in a host, concierge, or leadership role within hospitality, restaurant, or winery environments
Strong leadership presence with the ability to guide and support team members
Advanced organizational and time management skills
Experience working with reservation systems (TOCK preferred)
Exceptional communication and interpersonal skills
Ability to think strategically while executing tactically in real time
Professional, polished, and guest-focused demeanor

Responsibilities

Set the standard for exceptional hospitality by modeling a warm, polished, and personalized guest welcome
Ensure all guests are greeted with professionalism and offered a welcome pour to begin their experience
Lead by example in creating a sense of arrival that reflects the luxury and heritage of the estate
Act as the primary point of escalation for guest concerns, resolving issues with confidence and care
Oversee daily reservation management within TOCK, ensuring accuracy, optimization, and alignment with business goals
Assign and adjust seating sections and floor plans to maximize guest experience and operational efficiency
Manage and review future reservations, identifying opportunities to optimize bookings, pacing, and capacity
Coordinate and support large party bookings and group experiences, ensuring proper setup, communication, and execution
Ensure guest notes, preferences, and special requests are captured and communicated effectively to the service team
Direct and manage guest flow across the estate to ensure seamless transitions between experiences
Partner with service teams to maintain proper pacing, table turns, and overall flow of the floor
Provide real-time direction to Concierge/Host team members to ensure consistency and efficiency
Monitor wait times and proactively adjust plans to maintain a high level of service
Partner closely with Tasting Room leadership to align on reservations, guest experience priorities, and business needs
Support outreach efforts related to reservations, special events, and guest engagement opportunities
Assist in managing VIP guests, member experiences, and high-touch interactions
Collaborate with marketing, events, and hospitality teams to ensure alignment on upcoming experiences and initiatives
Serve as a brand ambassador, confidently representing the story, heritage, and offerings of Wente Family Estates
Maintain a polished, professional presence reflective of a luxury hospitality environment
Ensure clear, consistent communication across all front-of-house teams