Poker Host/ess (Plus Tips)

Miccosukee Resort & Gaming•Miami, FL

1d•Onsite

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented Poker Host/ess to support guests and casino operations in the Poker Room. The role focuses on greeting patrons, managing waiting lists, seating players, and handling cash and chip transactions. Duties must be performed in accordance with casino standards, Internal Control Standards, Tribal Gaming Agency policies, and applicable Title 31 requirements. The position also involves maintaining positive guest relations, communicating with guests and colleagues, and helping keep the Poker Room safe and orderly. The casino operates seven days a week, 24 hours a day, and shifts may be rescheduled according to business volume. The work takes place indoors in a smoking environment and may involve temperature fluctuations and moderate to high noise levels. The role requires regular walking, standing, and sitting, as well as frequent use of hands and arms to carry and lift items.

Requirements

Must be able to communicate in English.
High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
Working knowledge of PC skills, including Microsoft Word and Excel.
Must maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
Must be able to move freely about the property; operate job-related equipment such as telephones and copiers; and tolerate frequent walking, long periods of sitting, prolonged standing, stretching, bending, and kneeling without restriction.
Must be able to work indoors and be exposed to environmental contaminants, including smoke.
Must be able to lift or carry at least 20 pounds unassisted when performing assigned tasks.
Must be able to work with others, communicate well, receive direction, and provide feedback to achieve department goals.
Must maintain a positive attitude and interact with guests in a congenial and polite manner.
Must address stressful client situations with dignity, tact, and politeness.
Must handle supplies safely and non-hazardously while maintaining proper hygiene, cleanliness, and disposal methods.
Must be willing and available to meet scheduling demands, including possible shift rescheduling according to business volume.

Responsibilities

Greet patrons and maintain accurate waiting lists for games.
Call patrons from the waiting list when seats become available, open and maintain games, and escort customers to tables.
Promote positive customer relations and maintain clear, open communication with guests, managers, and team members.
Provide player buy-ins and exchange cash and chips for patrons and dealers when needed.
Calculate chip totals and pay cash for chips collected.
Keep the cash drawer balanced and make exchanges with the vault when necessary.
Provide fills for dealers and handle bank fills and chip purchases.
Start games, track team member hours and rotations, make table decisions, and run promotions.
Obtain food, beverage, and porter services for patrons when needed.
Help keep the Poker Room neat and clean and eliminate safety hazards.
Follow Miccosukee Service Expectations and departmental policies, procedures, Internal Controls, and regulations.
Maintain confidentiality of pertinent casino data.
Follow Title 31 rules and regulations, including recording cash-in and cash-out transactions at the established threshold in the compliance system.
Maintain consistent and regular attendance and perform other related duties as assigned.