POKER HOST
About The Position
The Poker Host assists Poker Room Management with answering telephone calls, signing guests into Bravo, completing paperwork, delivering chips, and cleaning the Poker Room. The role supports guest service and casino operations while adhering to Sandia Resort and Casino procedures and internal controls. The Poker Host provides courteous, attentive assistance to guests, responds to inquiries, resolves issues in a timely manner, and maintains knowledge of the products and services offered. The position requires accurate cash and chip handling, recordkeeping, communication with Surveillance and Security, and the ability to work under pressure. Work is performed indoors, and schedules may vary, including overtime, weekends, and holidays.
Requirements
- High School Diploma, GED certification, or equivalent; relevant work experience or education may be substituted.
- Must be at least 21 years of age.
- Must read, write, and speak English fluently.
- Ability to handle cash accurately and responsibly and verify large amounts of money and chips.
- Ability to deal effectively with the general public and casino staff.
- Ability to work odd and unusual hours, including weekends, holidays, and overtime.
- Ability to work under high-pressure and stressful conditions.
- Ability to speak accurately and clearly in public.
- Ability to use audio and recording systems.
- Excellent writing and spelling skills and the ability to keep accurate records.
- Ability to use cage equipment, including a 10-key calculator, money sorters, and counters.
- Ability to complete moderately complex arithmetic calculations and pass a cashier’s test.
- Must be able to obtain and maintain the required STGC Gaming License.
- Must undergo pre-employment and random drug screening.
Nice To Haves
- One year of customer service and cashier experience preferred.
- Cash-handling experience preferred.
- Knowledge of poker games, types, and limits.
Responsibilities
- Answer telephone calls professionally using appropriate greetings.
- Keep the poker board up to date and notify players of table assignments.
- Continuously monitor the Poker Room.
- Count, verify, and sign for banks issued.
- Complete customer transactions, including verifying cash and chip exchanges and conversions.
- Follow Sandia Resort and Casino System of Internal Controls and Title 31 procedures.
- Maintain records, including exchange sheets and shortage/overage forms.
- Communicate with Surveillance and Security to help protect casino assets, guests, employees, and property.
- Assist with payouts for bad beat jackpots and tournaments.
- Assist Poker Room Management with guest sign-ins in Bravo, paperwork, chip delivery, and Poker Room cleaning.
- Provide courteous and attentive service, respond to guest inquiries, resolve issues promptly, and build respectful relationships with guests.
- Maintain punctual and regular attendance according to the assigned schedule and attendance policy.
- Perform additional duties and responsibilities as necessary or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
