Poker Host/ess (Plus Tips)

Miccosukee Resort & Gaming• Miami, FL, US, FL

1d•$0 - $15•Onsite

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented Poker Host/Hostess to provide a memorable guest experience. The role centers on welcoming patrons, managing waiting lists for poker games, and exchanging cash and chips when needed. The position operates under Miccosukee Casino and Resort guidelines, Internal Control Standards, and Tribal Gaming Agency policies and procedures. Team members are expected to maintain professional conduct, confidentiality, and consistent attendance while complying with applicable departmental requirements and Title 31 rules. The casino and resort operates seven days a week, 24 hours a day, and shifts may be rescheduled according to business volume. The work takes place indoors in a smoking environment and may involve temperature fluctuations and moderate to high noise levels. The job requires frequent walking and standing, periods of sitting, occasional climbing and balancing, and frequent use of hands and arms to carry and lift items.

Requirements

Must be able to communicate in English.
High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
Working knowledge of PC skills, including MS Word and Excel.
Must maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
Must be able to move freely about the property frequently; operate job-related equipment such as telephones and copiers; and perform frequent walking, prolonged standing, sitting for long periods, stretching, bending, and kneeling without restriction.
Must be able to work indoors and be exposed to environmental contaminants, including smoke.
Must be able to lift or carry a minimum of 20 pounds unassisted when performing assigned tasks.
Must be able to work with others, communicate well, receive direction, and provide feedback as needed to achieve department goals and objectives.
Must maintain a positive attitude and interact with guests in a congenial and polite manner.
Must address stressful client situations with dignity, tact, and politeness.
Must handle supplies safely and non-hazardously while maintaining proper hygiene, cleanliness, and disposal methods.
Must be willing and available to meet operational demands, including shift rescheduling according to business volume.

Responsibilities

Greet patrons and maintain accurate waiting lists for all games.
Call patrons from the waiting list when seats become available.
Open and maintain games, escort customers to tables, and promote positive customer relations.
Help keep the Poker Room neat and clean and eliminate safety hazards.
Obtain food, beverage, and porter services for patrons when needed.
Provide player buy-ins and make cash and chip exchanges for patrons and dealers when needed.
Calculate customers’ chip totals and pay out cash for chips collected.
Keep the cash drawer balanced and make exchanges with the vault when necessary.
Provide fills for dealers when needed and handle bank fills and chip purchasing.
Start games, track team member hours and rotations, make table decisions, and run promotions.
Follow Miccosukee Service Expectations and departmental policies and procedures.
Maintain confidentiality of pertinent casino data.
Know and comply with Title 31 rules and regulations and departmental internal controls, policies, procedures, and regulations related to Title 31.
Record Title 31 cash-in and cash-out transactions at the established threshold and enter transactions in the compliance system.
Maintain clear and open communication with guests, managers, and team members.
Maintain consistent and regular attendance and perform other related duties as assigned.