Poker Floorperson - Poker Operations

Hard Rock Hotel & Casino Ottawa • Hollywood, FL

3d • Onsite

About The Position

Under the direction of the Director of Poker, the Poker Floorperson is responsible for the overall operation of the Poker Room, ensuring game security and compliance with all procedures and policies. The role oversees shift personnel and supports poker room operations, customer service, and dispute resolution.

Requirements

• High school diploma or equivalent.
• Minimum of four years of poker room experience or training, or an equivalent combination of experience and education.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Must be willing and available to change shifts, days off, and/or start time immediately upon the effective date of employment or promotion.
• Ability to communicate effectively with guests in English, specific to the position's duties and responsibilities.
• Final candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations before an offer is extended; checks may include credit and criminal background checks.

Responsibilities

• Adhere to the Seminole Tribe's Policies and Procedures.
• Implement and ensure compliance with all department policies and procedures.
• Resolve customer disputes as appropriate.
• Issue customer complimentaries as appropriate.
• Oversee drop-box pick-ups.
• Supervise Poker Brush and indirectly supervise all other Poker Shift Personnel.
• Direct, coordinate, and evaluate all shift personnel.
• Promote positive public and employee relations at all times.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Annual bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED