Floorperson

Four Winds Casinos•South Bend, IN

About The Position

The Floorperson supervises assigned table games to ensure game integrity, guest satisfaction, and compliance with policies and procedures. The role monitors games, players, and dealers; supports accurate bankroll counts and pit accounting; and promotes positive guest and employee relations. The position also assists with training and evaluating subordinate employees and maintains current knowledge of applicable gaming laws, regulations, internal controls, and procedures. The job requires strong organizational and communication skills, the ability to perform basic mathematical calculations and interpret documents and data, and the ability to use common-sense reasoning in varied situations. A Level 2 Gaming License is required. A high school diploma or equivalent experience is preferred, along with at least two years of experience in table games supervision. The position is performed in a casino environment that is usually loud and typically smoky. The employee regularly uses their hands, reaches, and talks or hears, and frequently stands and walks.

Requirements

Minimum of two years of experience in table games supervision.
Strong organizational skills.
Strong communication skills.
Level 2 Gaming License required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to employee or guest inquiries.
Ability to communicate effectively one-on-one and in small- and large-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret data from graphs.
Ability to apply common-sense reasoning to a variety of situations.
Ability to use hands to finger, handle, or feel objects; reach with hands and arms; and talk or hear; frequent standing and walking are also required.

Nice To Haves

High school diploma or equivalent experience preferred.

Responsibilities

Enforce performance standards, policies, and procedures for table games, ensuring compliance with Gaming Commission regulations.
Check the bankroll from the previous shift for accuracy and assist the Pit Supervisor with the physical bankroll count at shift change.
Observe games, players, and dealers to ensure game accuracy and protection.
Ensure games proceed at an appropriate pace.
Promote positive guest relations by answering questions, resolving disputes, locating beverage servers, and comping guests, among other activities.
Assist in training and fairly evaluating subordinate employees.
Encourage rated play and track players, including buy-ins, length of play, win/loss, and average bet.
Maintain current knowledge of applicable local, federal, state, and compact gaming laws and regulations, as well as internal controls, policies, and procedures.
Understand pit accounting procedures and administrative tasks, including fills, credits, and marker transactions.
Create an atmosphere of fun for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting positive examples.
Foster an atmosphere where employees can share ideas, discuss concerns, and resolve conflicts.
Support employee retention through involvement in training and development.
Explain the reasons for procedures in advance of carrying them out.