Table Games Floorperson

TheStratHotel

About The Position

As a Table Games Floorperson, you oversee the smooth and efficient operation of gaming tables during your shift. You train, supervise, and monitor dealers to ensure consistent adherence to approved procedures, regulatory requirements, and company policies. Working closely with the Table Games Manager, you support leadership and frontline teams by maintaining operational excellence, resolving issues promptly, and delivering exceptional guest service. Your leadership and attention to detail help create a fair, safe, and enjoyable gaming environment that upholds the integrity and reputation of the casino.

Requirements

At least two years of experience in table games operations, including supervisory or lead-level responsibilities.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both written and verbal.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration and Alcohol Awareness cards.
Verify right to work in the United States.
Ability to lead and guide team members in a fast-paced, customer-facing environment.
Strong interpersonal and communication skills for training, feedback, and conflict resolution.
Ability to read and comprehend procedures, game documentation, internal controls, and compliance-related documentation.
Proficiency in basic math, including whole numbers, fractions, and decimals.
Flexibility and adaptability to changing operational needs and shift schedules.
Commitment to upholding a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest service standards.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Microsoft Teams.

Nice To Haves

Previous experience with all table games.

Responsibilities

Assist in scheduling, training, supervising, and coaching table games dealers to promote strong performance, engagement, and service consistency.
Monitor and support daily table games operations to ensure alignment with company standards, gaming regulations, and guest service expectations.
Resolve team member or guest concerns, escalating issues to the Shift Manager as needed.
Supervise assigned games and ensure their integrity.
Correct errors in payoffs and collection of losing bets.
Verify fills and credits, marker issuance and redemptions, and chip and cash transactions.
Monitor and verify the security of gaming equipment, including cards and dice.
Monitor guest play and file player rating cards.
Issue complimentary meals or benefits to qualified guests as appropriate.
Notify the Shift Manager of irregularities or compliance concerns.
Support accurate administrative work, including documentation review, game logs, and incident reports.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations.
Provide timely, outstanding guest service to guests and fellow team members in accordance with the company’s guest service culture standards.