Table Games Floorperson

Arizona Charlie's•Decatur, AZ

About The Position

The Table Games Floorperson oversees the smooth and efficient operation of gaming tables during a shift. The role trains, supervises, and monitors dealers to ensure adherence to approved procedures, gaming regulations, and company policies. Working closely with the Table Games Manager, the Floorperson supports leadership and frontline teams by maintaining operational excellence, addressing issues promptly, and providing exceptional guest service. The position helps create a fair, safe, and enjoyable gaming environment that upholds the casino’s integrity and reputation.

Requirements

At least two years of experience in table games operations, including supervisory or lead-level responsibilities.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration and Alcohol Awareness.
Verify right to work in the United States.
Ability to lead and guide team members in a fast-paced, customer-facing environment.
Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
Ability to read and comprehend procedures, game documentation, internal controls, and compliance-related documentation.
Proficiency in basic math, including whole numbers, fractions, and decimals.
Flexibility and adaptability to changing operational needs and shift schedules.
Commitment to upholding a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest service standards.
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Previous experience with all table games.

Responsibilities

Assist with scheduling, training, supervising, and coaching table games dealers to promote strong performance, engagement, and consistent service.
Monitor and support daily table games operations to ensure alignment with company standards, gaming regulations, and guest service expectations.
Resolve team member or guest concerns and escalate issues to the Shift Manager as needed.
Supervise assigned games and ensure their integrity.
Correct errors in payoffs and in the collection of losing bets.
Verify fills and credits, marker issuance and redemptions, and chip and cash transactions.
Monitor and verify the security of gaming equipment, including cards and dice.
Monitor guest play and file player rating cards.
Issue complimentary meals or benefits as appropriate to qualified guests.
Notify the Shift Manager of irregularities or compliance concerns.
Support accurate administrative work, including documentation review, game logs, and incident reports.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest service standards.