ROK-SUPERVISOR FLOORPERSON TABLE GAMES

Century Casinos Inc•Flintstone, MD

1d•$22 - $27

About The Position

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Gaming department. Oversees the department and/or assigned shifts, ensures daily operations and guest experiences meet expectations, and responds to escalated departmental concerns and guest or team member challenges. The role includes organizing staffing and assignments, supporting employee training and performance management, ensuring compliance with gaming laws and internal controls, securing departmental funds, and helping meet revenue goals. The posting’s listed duties refer to slot machines and slot floor staff despite the title identifying Table Games.

Requirements

Must have table games experience.
Excellent communication skills; polite demeanor and neat appearance.
Ability to work efficiently as part of a team.
Strong organizational skills.
Proven experience providing high-level guest service.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret data from graphs.
Ability to read and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Availability to work all shifts.
Ability to work in a fast-paced environment and stressful situations.
Must be at least 18 years old.
Must pass a background investigation and obtain and maintain required work cards, including a gaming license through MLGCA.
Must be able to verify the right to work in the United States.
High school diploma or equivalent.

Nice To Haves

One to two years of experience preferred.

Responsibilities

Assist with training, developing, measuring performance, disciplining, and scheduling department staff, as assigned.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations.
Supervise slot machine operations and slot floor staff in the assigned area, and communicate guest or employee problems to the shift manager.
Organize assigned shifts and areas, including employee assignments, break schedules, and staffing levels.
Verify slot payouts and booth buying and selling, and maintain the security of departmental funds.
Support revenue goals by ensuring slot machines are in working order and notifying slot maintenance of needed repairs.
Supervise count-in and count-out of change banks and booths when variances occur; record and track variances and check voids.
Make recommendations regarding hiring, suspension, evaluation, promotion, assignment, rewards, and discipline for employees within the supervisory span.
Support training programs and ensure employees receive adequate training and development.
Promote departmental and property-wide promotions.
Maintain current knowledge of applicable gaming laws and regulations, as well as property internal controls, policies, and procedures.
Provide timely guest service to guests and team members in accordance with company guest service standards.
Perform other duties as assigned.