Poker Floorperson (BELL GARDENS, CA. 90201)

Fortiss LLC / Parkwest Casinos•Bell Gardens, CA

About The Position

Parkwest Casino is seeking an enthusiastic and motivated Poker Floorperson to provide seating and service to customers in the poker section of Parkwest Bicycle Casino. The role supervises dealer performance, protects the integrity of games, and helps maintain a comfortable, friendly environment. It is suited to a confident, experienced individual with a strong understanding of casino floor operations.

Requirements

Pass mandatory screening, including a background check, credit check, and drug test.
Obtain and maintain a current California gambling establishment team member permit, badge, or license, and a California Gambling Control Commission-issued Key Employee License if necessary.
Interact well with guests and coworkers.
Be available for full-time work with open availability, including weekends and evenings.
Have excellent communication skills and be able to understand and respond to common complaints and inquiries.
Have excellent attention to detail.
Have excellent math and problem-solving skills, including applying fractions, percentages, ratios, and proportions to practical situations.
Have basic computer program and keyboarding proficiency.
Know how to use tools and follow procedures safely and appropriately in relation to the job's essential functions.
Have a bachelor's degree or an equivalent combination of education and experience.
Have two to four years of experience in a customer-service position or similar environment.
Be able to stand and walk short distances for periods of two or three hours at a time.
Be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Nice To Haves

At least one year of experience as a Dealer and/or Assistant Floorperson.

Responsibilities

Generally start games.
Assign service personnel within the section.
Explain seating policy and provide brief instructions to customers as needed.
Observe games, rules, and procedures, and report irregular activity.
Maintain working knowledge of all games offered in the casino and Title 31 regulations.
Make regular table visits, greet guests, and remain available to dealers and chip runners.
Assist with administering promotions and work with Dealer Coordinators to start new games.
Know player and guest tendencies, habits, and preferences, and anticipate their needs.
Seat players at appropriate tables.
Run checks to the Cage for players' chips.
Bring new decks of cards to dealers when requested.
Take names on the boards as needed and track players waiting for seats.
Recommend starting new games to another Floorperson and/or Dealer Coordinator.
Report irregularities or suspicious activity concerning game integrity to the Casino Lead or Shift Manager.
Stay in the assigned area, limit unnecessary non-work-related conversation, and complete tasks in a timely manner.
Perform other duties as assigned.