Poker Supervisor

Jamul•Jamul, CA

About The Position

The Poker Supervisor helps lead casino-floor operations by overseeing daily activities in the poker room. This guest-facing leadership role guides the poker team, monitors game integrity, and ensures compliance with policies and procedures. The position calls for poker experience, strong interpersonal skills, attention to detail, guest service, and the ability to lead by example in a fast-paced, high-stakes environment. The Poker Supervisor demonstrates Jamul Casino Resort’s mission and values: Fun, Integrity, Respect, Service, and Team (F.I.R.S.T.). The role provides guidance and daily supervision to poker-area staff, supports scheduling and departmental budget compliance, and promotes customer service standards. The supervisor helps ensure efficient operations and table-game protection, inspects cards, monitors chip and cash transactions, verifies payouts, accounts for chips, and arranges fills and credits as needed. The position also supports regulatory compliance, maintains confidentiality, and may manage work procedures, expedite workflow, and coach or counsel team members.

Requirements

High school diploma or GED.
Six months to one year of experience in Poker, or an equivalent combination of education and experience.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
Excellent written and oral communication skills.
Proficiency in Microsoft applications, including Excel and Word.
Knowledge of Poker operating systems.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and draw and interpret bar graphs.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Ability to earn and maintain TiPS certification.
Ability to qualify for licenses and permits required by federal, state, and local regulations, including a Gaming License.
Successfully complete and maintain Beverage Service Program certification (TIPS and TOPS) as may be required for the position.

Responsibilities

Provide guidance and daily supervision to staff in the Poker area.
Support scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
Support compliance with departmental budgets.
Promote and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure customer service standards are followed by team members and address issues as they arise.
Ensure efficient operations and table-game protection during the assigned shift.
Continuously inspect cards to ensure the security of poker games during the assigned shift.
Monitor chip and cash transactions between dealers and customers and ensure proper payouts according to established procedures.
Account for chips on poker games, including making fills and credits as needed.
Ensure regulatory compliance within the area of responsibility and report potential issues to management.
Maintain strict confidentiality in departmental and company matters.
Manage work procedures and expedite workflow.
Provide coaching and counseling to team members.