Poker Room Supervisor
About The Position
The Poker Room Supervisor oversees live poker operations in a fast-paced casino environment, maintaining gaming integrity, regulatory compliance, and a high standard of guest service. The role directly supervises Poker Room Dealers, supports them during gameplay, and fosters a positive, productive team environment. The supervisor verifies table transactions and counts, inspects cards, chips, and equipment, monitors games and player-rating activity, and accurately records player data in the Casino Management System. Supervisory duties include interviewing, hiring, training, scheduling, coaching, evaluating, and addressing performance or associate concerns. Casino operations run seven days a week between 9 AM and 3 AM, and night, weekend, and holiday availability is required.
Requirements
- High School Diploma or GED.
- Strong knowledge of New York State Gaming Commission regulations and casino operational procedures.
- Knowledge of basic strategy and rules for all supervised games.
- Strong leadership, organizational, and interpersonal skills.
- Ability to mentor and coach team members while maintaining gaming integrity.
- Strong business acumen and computer proficiency.
- Ability to accurately monitor and enter player information into the Casino Management System.
- Ability to remain calm, professional, and guest-focused in a fast-paced casino environment.
- Night, weekend, and holiday availability.
Responsibilities
- Verify gaming table transactions and monitor gameplay integrity in assigned areas.
- Inspect cards, chips, and gaming equipment before play to ensure compliance and quality standards.
- Monitor poker games for suspicious or irregular activity and respond appropriately.
- Track player-rating activity, including average bets and length of play, and ensure accurate player data entry into the Casino Management System.
- Open and close games and verify table counts provided by Dealers.
- Coach, guide, and assist Dealers during live gameplay.
- Interview, hire, train, mentor, schedule, and evaluate Poker Room Dealers.
- Plan, assign, and direct work while maintaining a positive and productive team environment.
- Address associate concerns, resolve operational issues, and promote accountability and teamwork.
- Carry out supervisory responsibilities in accordance with company policies and applicable laws, including coaching, discipline, and conflict resolution.
Benefits
- Employee daycare available seven days a week from 7 AM to 11 PM at discounted rates; subsidies may also be available.
- 401(k) plan, 100% vested from the beginning.
- Medical, dental, vision, and life insurance for full-time employees.
- Paid time off, sick time, and holiday pay.
- Tuition reimbursement for eligible employees.
- Employee discounts on hotels, restaurants, spa services, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
