Poker Room Manager

Mystic Lake & Little Six Casino•Prior Lake, MN

About The Position

The Poker Room Manager provides overall leadership and strategic direction for the Poker Room, overseeing its financial performance and operational excellence. The role manages cash games, tournaments, high-stakes gaming, promotions, player development, staffing, team member engagement, and guest service while ensuring game integrity, regulatory compliance, and asset protection. The Manager drives revenue and profitability through labor management, table utilization, tournament execution, expense control, and operational efficiencies. The role also partners with Gaming Operations leadership, manages departmental budgets and marketing funds, and may serve as Poker Room Shift Manager or lead departmental projects and training.

Requirements

High school diploma or GED required.
At least 5 years of progressively responsible experience in poker operations.
At least 2 years of experience leading and developing exempt and non-exempt team members, including performance management, coaching, employee development, and accountability for operational results.
Knowledge of budgetary processes in a casino environment.
Demonstrated knowledge of poker rules, procedures, game protection, tournament structures, Poker Room operations, and industry best practices.
Proficiency with Microsoft Office suite.
Knowledge of business practices including budgeting, expense control, staffing, and training.
Experience interpreting and applying gaming regulations, internal controls, policies, and procedures.
Ability to coach, develop, and hold team members accountable for performance and service standards.
Strong conflict-resolution and decision-making skills, including the ability to manage player disputes and operational issues.
Experience using scheduling, payroll, and workforce management systems.
Strong verbal, written, and interpersonal communication skills.
Ability to analyze operational data and make sound business decisions.
Must be at least 18 years of age.

Nice To Haves

Bachelor's degree in Business, Hospitality, Gaming Management, or a related field preferred.
Experience with poker room management systems such as Bravo or Genesis is highly desirable.

Responsibilities

Direct and oversee Poker Room operations across cash games, tournaments, and high-stakes gaming.
Manage staffing levels, table utilization, game availability, waitlists, seating procedures, and dealer assignments using data and reports.
Evaluate operational efficiencies and implement process improvements to improve guest experience and productivity.
Manage departmental budgets, labor costs, expenses, and business performance metrics.
Keep up to date on industry trends.
Foster exceptional guest service and maintain relationships with regular players, VIP guests, and high-limit patrons.
Address guest concerns, disputes, and escalated service issues; support player development and retention initiatives.
Ensure team members consistently meet guest service standards.
Ensure poker game integrity and compliance with gaming regulations, internal controls, and departmental procedures.
Monitor compliance with gaming commission requirements, anti-money laundering procedures, and responsible gaming practices.
Conduct inquiries into game disputes, regulatory concerns, and suspected violations.
Review and resolve audit findings and implement corrective action plans as needed.
Maintain accurate documentation, reporting, and records required by regulatory agencies.
Lead, coach, and develop Poker Room team members; communicate performance expectations and hold team members accountable.
Interview, select, hire, and promote team members; plan training and development and manage continuous performance management.
Analyze labor utilization, game profitability, tournament performance, and guest retention trends.
Recommend revenue opportunities through game mix optimization, promotions, and operational efficiencies.
Control departmental budgets and expenses while maintaining service standards.
Partner with Gaming Operations leadership to achieve business objectives.
Manage available marketing funds to create promotions that drive guest visitation.
Occasionally work as Poker Room Shift Manager.
Implement and complete departmental projects.
Conduct job-specific on-the-job and classroom training for team members.