Poker Shift Manager

Landry's, LLC.•Las Vegas, NV

About The Position

The Poker Room Shift Manager is directly responsible for the daily operation of all Poker Department functions. The manager administers departmental operations by delegating duties to Poker Floor Supervisors and Poker Room Dealers, ensuring high-quality customer service, game security, and compliance with policies and procedures. The role also requires a high level of professional, personalized guest service consistent with the Company’s K.E.E.P. brand standard and core values: Kindness, Engagement, Empathy, and Positivity. The manager oversees poker games, dealer rotations, seating, banking, jackpots, shift revenue procedures, cleanliness, cocktail service, customer concerns, paperwork, and staff responsibilities. The position requires leadership, employee coaching and development, sound judgment in intense situations, and effective communication with guests, employees, management, and other departments. The manager must maintain security and remain alert to unusual or questionable activity, while following established policies and procedures.

Requirements

Ability to manage employees and provide training and coaching, with evidence of developing highly motivated teams.
Excellent analytical, problem-solving, administrative, multitasking, organizational, and prioritization skills.
Excellent interpersonal and communication skills.
Ability to work efficiently, independently, and cohesively while consistently producing quality results.
Ability to work a variety of schedules, including long hours, evenings, weekends, and holidays.
Leadership qualities and ability to serve internal and external customers.
Ability to independently manage multiple tasks professionally.
Ability to use good judgment in intense situations.
Strong cash-handling and counting skills.
Ability to read and understand policies and procedures.
Ability to communicate effectively in English with guests, employees, and management regarding the duties and responsibilities of the position.
Ability to complete standard forms and reports.
Must be able to obtain a Nevada Gaming Registration.
Minimum age of 21.
Five years of casino experience.
Basic mathematical skills, including addition, subtraction, multiplication, and division relevant to the position.

Nice To Haves

Computer literacy in Microsoft Windows is preferred.
Poker Room experience is preferred.
A Bachelor’s or related degree is preferred.

Responsibilities

Welcome and greet guests courteously, provide assistance and information, and thank guests for playing.
Seat customers at available poker tables and notify the Dealer when a new player is seated.
Direct and run the poker dealer rotation.
Decide the mix and spread of poker games.
Control game lists and seating for games in progress.
Oversee banking functions during the shift.
Handle jackpot payoffs during the shift.
Make decisions at poker games based on the rules.
Oversee revenue procedures for the shift.
Oversee cleanliness of the poker area and monitor cocktail service.
Handle customer concerns when necessary.
Complete appropriate paperwork.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Maintain the security of poker games, monies, and personnel.
Remain alert to unusual or questionable activity by poker employees or gaming customers and take appropriate action within established policies and procedures.
Maintain close ties with targeted guests through personal contact by phone and in person.
Keep the department organized and communicate the structure of the area, including goals, role clarification, and expectations.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Delegate responsibilities to poker dealing staff.
Recommend measures to improve work procedures and employee performance, increase quality, and enhance job safety.
Represent the Poker Department when dealing with other departments during a shift.