Poker Pit Manager

Mohegan Sun • Montville, CT

8d

About The Position

The Poker Pit Manager creates a fun and exciting gaming experience for guests while ensuring the security of poker tables and related equipment in the assigned pit area, in accordance with department policies and procedures. The role includes supervising and developing poker staff, enforcing internal controls and gaming regulations, maintaining communication with Surveillance, and delivering professional guest service. The manager also helps ensure the accuracy and integrity of the Player Rating System and stays informed about events and activities throughout the property.

Requirements

• High school diploma or equivalent.
• Two years of combined supervisory experience in Poker, or previous Poker Pit Manager experience in a high-volume, complex casino environment.
• Ability to read, write, and communicate effectively in English.
• Excellent written and verbal communication skills.
• Excellent organizational and multitasking skills, including the ability to delegate tasks.
• Ability to efficiently maintain and supervise multiple games.
• Knowledge of department policies, procedures, rules, and regulations pertaining to the game.
• Must understand all Poker rules in the Poker Rule Book and Poker Policy and Procedure Manual.
• Must understand all gaming rules and regulations.
• Must attend appropriate Human Resources Supervisor Training classes and annual CTR/SARC training and refresher courses.
• Knowledge of Ascent, EmpowerTime, and Manager Self Service systems.
• Ability to bend, stand, and stretch for long periods.
• Ability to work in a casino environment with smoke, low lighting, loud music, and noise.
• Ability to work in a fast-paced environment with frequent interruptions.
• Ability to work various shifts and flexible hours.

Responsibilities

• Ensure the security of poker tables and related equipment in the assigned pit area according to department policies and procedures.
• Assist with training, scheduling, counseling, and supervising poker staff.
• Maintain clear lines of communication with the Surveillance Department.
• Enforce Internal Controls and Commission regulations.
• Improve staff skills through direct involvement, training, counseling, and evaluation of daily performance.
• Assist guests and employees and handle related issues with composure and professionalism.
• Welcome guests and promote superior guest service.
• Ensure the accuracy and integrity of the Player Rating System.
• Stay informed about special events, entertainment, and employee activities throughout the property.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED