POKER SUPERVISOR

Caesars Entertainment•Shelbyville, IN

About The Position

The Poker Supervisor oversees poker operations during an assigned shift, emphasizing guest service, protection of department and property assets, and team member motivation and coaching. The role promotes integrity and high-quality service to patrons and team members. It supervises the assigned area, supports proper dealing procedures, monitors game activity, resolves disputes, and reports irregular play to the Poker Shift Manager and surveillance. The Poker Supervisor also trains, selects, directs, evaluates, and develops Poker personnel; addresses performance concerns and team member questions or complaints; and supports legal compliance, safety, and company initiatives.

Requirements

High school diploma or equivalent.
Significant Poker experience in a dealer and/or supervisory capacity.
Excellent math skills and ability to multitask.
Analytical, critical-thinking, interpersonal, and problem-solving skills.
Enjoys entertaining and communicating with the public.
Professional appearance and ability to work as part of a team.
Ability to sit or stand for long periods, for a minimum of two-hour intervals.
Ability to respond to visual and aural cues.
Manual dexterity to manipulate cards and operate a computer.
Ability to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
Ability to maneuver between floors by stairways (minimum of 20 steps) or escalator.
Ability to tolerate areas with secondhand smoke, strong odors, dust, loud noises, and bright lights.
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
Access to the gaming floor is required.

Responsibilities

Inspire others through a high level of commitment and energy, and serve as a positive role model for team members.
Comply with Indiana Gaming Commission regulations, approved internal controls, and company policies.
Promote positive energy and enthusiasm, with a focus on customer interaction.
Communicate service problems, team plans, goals, business strategy, and property promotions in buzz sessions, and facilitate problem-solving meetings.
Address service issues promptly and follow up to ensure guest satisfaction.
Develop team members, set measurable service standards, hold employees accountable, coach for improvement, and provide ongoing feedback.
Use EOS data to improve the workplace; listen and respond to team members; and recognize and reward individual and team performance.
Maintain accurate, current team member records and complete performance reviews on time.
Train, select, and direct Poker personnel; maintain production; evaluate productivity and efficiency; handle team member questions, concerns, and complaints; counsel and issue progressive discipline; plan work; provide for safety and security; and monitor and implement legal compliance matters.
Oversee operations of the assigned area and remain aware of activity on games under supervision.
Settle disputes that arise and escalate issues when appropriate.
Maintain dealing procedures.
Verbally inform the Poker Shift Manager and surveillance of unnatural or irregular play.
Present oneself as a credit to the company and encourage others to do the same.
Support department, property, and company initiatives.