Poker Supervisor

Caesars Entertainment•Shelbyville, TN

About The Position

The Poker Supervisor oversees poker operations during an assigned shift, emphasizing guest service, security of department and property assets, and positive team-member motivation and coaching. The role promotes integrity and high-quality customer service for patrons and team members while ensuring compliance with Indiana Gaming Commission regulations, approved internal controls, and company policies. The supervisor oversees the assigned area, monitors games, settles disputes, and escalates issues when appropriate. They maintain dealing procedures and promptly inform the Poker Shift Manager and surveillance of unnatural or irregular play. The role also includes training, selecting, directing, and evaluating poker personnel; addressing performance and workplace concerns; maintaining team-member records; and supporting safety, security, and legal compliance. The Poker Supervisor is expected to model commitment, professionalism, and positive energy; communicate service issues, plans, goals, strategy, and promotions; resolve service problems and follow up on guest satisfaction; and develop team members through coaching, feedback, accountability, and recognition. Access to the gaming floor is required. The position requires qualifying for, obtaining, and maintaining an Indiana Gaming Commission gaming license.

Requirements

High school diploma or equivalent.
Significant poker experience in a dealer and/or supervisor capacity.
Excellent math skills and ability to multitask.
Analytical, critical-thinking, interpersonal, and problem-solving skills.
Enjoys entertaining and communicating with the public.
Professional appearance and ability to work as part of a team.
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
Must be able to sit or stand for long periods, in minimum intervals of two hours.
Ability to respond to visual and aural cues.
Manual dexterity to manipulate cards and operate a computer.
Ability to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
Ability to move between floors by stairways of at least 20 steps or by escalator.
Ability to tolerate secondhand smoke, strong odors, dust, loud noises, and bright lights.
Access to the gaming floor is required.

Responsibilities

Supervise poker operations during an assigned shift, with emphasis on guest service, asset security, and team-member motivation and coaching.
Comply with Indiana Gaming Commission regulations, approved internal controls, and company policies.
Serve as a positive role model and promote integrity, professionalism, and positive customer interactions.
Communicate service problems, team plans, goals, business strategy, and property promotions during buzz sessions, and facilitate problem-solving meetings.
Address service issues promptly and follow up to ensure guest satisfaction.
Set measurable service standards, develop team members, hold employees accountable, provide coaching and feedback, and recognize performance.
Use EOS data to improve the workplace and listen and respond to team members.
Maintain accurate, up-to-date team-member records and complete performance reviews on time.
Train, select, and direct Poker personnel; plan work; maintain production; appraise productivity and efficiency; handle team-member questions, concerns, and complaints; coach, counsel, and issue progressive discipline; and support safety, security, and legal compliance.
Oversee the assigned area and remain aware of activity on games under supervision.
Settle disputes and escalate issues when appropriate.
Maintain dealing procedures and inform the Poker Shift Manager and surveillance of unnatural or irregular play.
Support department, property, and company initiatives.
Qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.