Lead Guest Room Attendant

Boyd Gaming • Las Vegas, NV

22h

About The Position

The Lead Guest Room Attendant trains and coaches Guest Room Attendants, delegates work assignments, inspects guest rooms, and supports the room attendants. The role ensures guest rooms are cleaned in accordance with company and departmental standards and that rooms and their contents are secure. It also involves updating room status, completing departmental paperwork, reporting needed repairs, and responding to guest requests quickly and efficiently. Other duties may be assigned by management.

Requirements

• High school diploma or equivalent preferred.
• Six months of experience in a similar position preferred.
• Excellent customer service and communication skills.
• Ability to stand and walk for the majority of the shift.
• Ability to perform Guest Room Attendant duties, including pushing or pulling a supply cart weighing approximately 200 pounds; lifting up to 30 pounds; kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
• Ability to obtain and maintain any necessary certifications and/or licenses.

Nice To Haves

• Knowledge of the proper use of chemicals used in cleaning guest rooms is beneficial.

Responsibilities

• Ensure the security of guest rooms and their contents.
• Establish and delegate work assignments to Guest Room Attendants.
• Train and coach Guest Room Attendants on proper guest-room cleaning methods and standards.
• Inspect rooms to ensure company and departmental standards are consistently met.
• Update room status and complete required departmental paperwork.
• Notify the housekeeping office of repairs needed in guest rooms.
• Handle guest requests quickly and efficiently.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED