GUEST ROOM ATTENDANT

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

9h•Onsite

About The Position

The Guest Room Attendant thoroughly cleans and services all types of hotel rooms and common areas according to established policies, procedures, and service standards. The role supports a positive guest experience through courteous service, attention to detail, responsible handling of guest belongings, and prompt communication of guest concerns and maintenance needs. The attendant uses and maintains cleaning equipment safely, follows chemical and protective-equipment guidelines, and keeps work areas, carts, and supplies clean, organized, and properly stocked. The position requires a professional, dependable, team-oriented approach and the ability to work at a fast pace and handle stressful situations effectively. Duties are performed indoors in a climate-controlled, non-smoking environment, with potential exposure to hazardous materials.

Requirements

High school diploma or GED.
Good interpersonal, guest-service, and communication skills.
Ability to use a smartphone proficiently for company applications, email, and text; a smartphone capable of running company applications and communication systems is required. If one is not provided by the company, a company-selected smartphone may be provided through a payroll deduction program.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
Detail-oriented and organized, with the ability to multitask and provide strong customer service.
Ability to handle conflict and stressful situations professionally and work in a fast-paced environment.
Must be a team player.
Frequently stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear; stand and walk for long durations and maneuver around the facility as needed.
Regularly lift and/or move up to 50 pounds, frequently up to 100 pounds, and occasionally more than 100 pounds.
Work various hours, including weekends and holidays.
Present a well-groomed, professional appearance and work at a fast pace with accuracy.
Have the physical ability to safely perform the essential job functions.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.
Bilingual ability and multicultural experience are helpful.

Responsibilities

Change linens, make beds, dust and vacuum, and clean floors, toilets, tubs, and sinks.
Remove fingerprints and smudges from mirrors and glass surfaces and clean interior windows.
Replenish guest and work supplies, and fill carts and closets.
Perform assigned projects and deep cleaning.
Use and maintain cleaning equipment according to proper procedures.
Follow safety guidelines, including use of protective equipment, and handle chemicals safely and responsibly.
Maintain proper in-room and stock product levels and keep work areas, carts, and supplies clean and organized.
Communicate problems, challenges, unusual matters, and maintenance needs to supervisors or management; complete maintenance work orders.
Follow courtesy and guest-service guidelines, policies, and procedures.
Safeguard guest items and belongings.
Take personal responsibility for delivering an excellent guest experience and resolve guest issues promptly, courteously, and efficiently.
Share guest feedback with appropriate parties to support continuous improvement.
Accept corrective and constructive feedback.
Perform other duties as assigned.
Treat co-workers with dignity and respect, demonstrate dependability and honesty, act professionally, and seek guidance from a supervisor when needed.