Lead Guest Room Attendant

The Orleans Hotel & Casino•Las Vegas, NV

About The Position

The Lead Guest Room Attendant trains and coaches Guest Room Attendants, delegates work assignments, inspects guest rooms, and supports the room-attendant team. The role ensures guest rooms are cleaned to company and departmental standards and that rooms and their contents are secure. It also includes updating room status, completing departmental paperwork, notifying the housekeeping office of needed repairs, and responding to guest requests promptly and efficiently. Other duties may be assigned by management.

Requirements

Excellent customer service and communication skills.
Ability to stand and walk for the majority of the shift.
Ability to perform Guest Room Attendant duties, including pushing or pulling a supply cart weighing approximately 200 pounds; lifting up to 30 pounds; and kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
Ability to obtain and maintain any necessary certifications and/or licenses.

Nice To Haves

High school diploma or equivalent preferred.
Six months of experience in a similar position preferred.
Knowledge of the proper use of chemicals used in cleaning guest rooms is beneficial.

Responsibilities

Establish and delegate work assignments to Guest Room Attendants.
Train and coach Guest Room Attendants on proper guest-room cleaning methods and standards.
Inspect rooms to ensure company and departmental standards are consistently met.
Support Guest Room Attendants and perform duties of a Guest Room Attendant as needed.
Ensure guest rooms are cleaned according to company and departmental standards.
Ensure the security of guest rooms and their contents.
Update room status and complete required departmental paperwork.
Notify the housekeeping office of repairs needed in guest rooms.
Handle guest requests quickly and efficiently.
Perform other duties as assigned by management.