Lead Gourmet Coffee Barista Attendant

Marriott Vacations Worldwide•Kaanapali, HI

About The Position

The Lead Gourmet Coffee Barista Attendant completes opening and closing duties, including preparing supplies and tools, cleaning equipment and work areas, and securing doors. The role records orders and transactions in the MICROS system, manages and secures the cash bank, completes cashier and closing reports, resolves cash discrepancies, and delivers receipts. The attendant communicates with guests and colleagues to support effective teamwork and excellent service. The role also assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, and serves as a role model. The position requires following company and safety procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous, attentive guest service. It involves maintaining quality standards, communicating professionally, and developing positive working relationships. The attendant must be able to stand, sit, or walk for extended periods; reach overhead and below the knees; bend, twist, pull, and stoop; and move objects weighing up to 10 pounds without assistance. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

Attention to customer service and a professional, pleasant personality.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand, sit, or walk for extended periods.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to communicate clearly and professionally with guests and colleagues.

Responsibilities

Complete opening and closing duties, including preparing supplies and tools, cleaning equipment and work areas, and securing doors.
Complete closing reports, including MICROS reports.
Record transactions in the MICROS system when orders are placed.
Obtain the change needed for anticipated business and keep the cash bank secure.
Count the bank at the end of the shift, complete cashier reports, resolve discrepancies, and deliver receipts.
Transport the bank to and from the assigned workstation.
Resolve cash overages or shortages as requested by Accounting.
Communicate with guests and employees and support teamwork to provide optimum service.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
Maintain a clean, professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable duties as requested by supervisors.