Barista/ Coffee Shop Attendant

HM Alpha Hotels & Resorts • San Diego, CA

1d

About The Position

The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, providing exceptional customer service, and promoting gift shop merchandise. The role supports a welcoming atmosphere, sales, and operational standards. The attendant greets guests, shares information about food, beverages, merchandise, and hotel amenities, prepares drinks according to established recipes, and operates coffee shop equipment safely. The position also includes maintaining the shop and displays, opening and closing the coffee shop, processing transactions, handling cash and deposits, monitoring inventory, and following company policies and service standards. A background check must be successfully completed before employment.

Requirements

• High school diploma or equivalent required.
• Strong customer service and interpersonal communication skills.
• Ability to multitask in a busy café environment.
• Attention to detail in beverage preparation, merchandising, and cash handling.
• Reliability and punctuality in opening and closing procedures.
• Proactive approach to cleanliness, presentation, and inventory management.
• Successful completion of a background check prior to employment.

Nice To Haves

• 3–6 months of related café or barista experience preferred.
• Retail and/or customer service experience preferred.
• Experience with cash handling and point-of-sale systems is a plus.

Responsibilities

• Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
• Prepare specialty coffee drinks according to established recipes and operate coffee shop equipment safely and correctly.
• Maintain cleanliness and organization of the coffee shop, including equipment, displays, and floors, according to SOPs.
• Restock and refresh merchandise and food displays to ensure an inviting presentation.
• Open and close the coffee shop on time, following setup and closing procedures.
• Process sales through the Micros system, handle cash accurately, and follow accounting procedures.
• Monitor inventory, communicate restocking needs, and assist management with ordering.
• Secure cash and deposits according to hotel and company policies.
• Comply with company policies, procedures, and service standards.
• Perform other duties as assigned by leadership.

Benefits

• Medical, dental, and vision insurance; HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED