Lead Funeral Arranger - Queen of Heaven Mortuary

Archdiocese of LA•Rowland Heights, CA

About The Position

The Lead Funeral Arranger helps organize, coordinate, execute, and manage Catholic mortuary activities under the general supervision of the location manager. The role may also help foster coordination among Sales, Mortuary, and Cemetery personnel. Responsibilities can vary depending on the mortuary’s case load, workforce, and whether it has a care center. Archdiocesan employees are expected to conduct themselves in accordance with the goals and mission of the Roman Catholic Church, and mortuary managers need a comprehensive understanding of the Order of Christian Funerals. The position supports day-to-day mortuary operations, service and event coordination, facilities and records oversight, family care, funeral arrangements, bereavement rites, aftercare, regulatory compliance, and general office and property duties. It provides personalized, professional service to client families and helps carry out family or legal representative choices regarding funeral services, final disposition, and memorialization. The Lead Funeral Arranger also coaches, mentors, and develops staff and direct reports.

Requirements

Active member of a Catholic faith community.
At least five years of related experience as a Funeral Director or experience in business management, office administration, and supervision.
Ability to work weekends and evenings.
Knowledge of principles and practices of successful management, supervision, and training.
Knowledge of Archdiocese organization, objectives, and policies.
Computer and software knowledge, including Microsoft Office Suite.
Knowledge of office and business technology, including printers, fax machines, and telephones.
Ability to coordinate and supervise diverse activities concurrently.
Ability to build and maintain relationships using tact, courtesy, and diplomacy.
Ability to communicate and relate to others effectively in writing and orally.
Ability to ensure compliance with established cemetery policies, regulations, directives, and requirements.
Ability to meet the physical and environmental demands of the position, including periods of sitting, standing, and walking; intermittent bending, stooping, twisting, kneeling, and crouching; frequent finger, wrist, hand, and arm movement; lifting varying amounts of weight as needed; and retrieving files from four-drawer cabinets five feet high, including reaching above the shoulder or crouching.

Nice To Haves

Associate or bachelor’s degree from an accredited college or university in Business Administration.
Mortuary management experience.
Bilingual English and Spanish.

Responsibilities

Oversee management of resources and day-to-day operations of mortuary I, II, or III.
Coordinate with religious coordinators, cemetery personnel, and mortuary arrangers to schedule, conduct, and support services and special events.
Promote a positive environment and service that exceeds patrons’ expectations; review standard operating procedures and report opportunities to improve patron satisfaction.
Inspect facilities and grounds to ensure they are properly prepared, secured, and maintained.
Help oversee the integrity of mortuary data entry, recordkeeping, retention, and archiving.
Attend and participate in management meetings and training sessions.
Serve client families during funeral visitations and interment, provide customer service following the loss of a loved one, and provide personalized professional service.
Assist with caring for the deceased respectfully, including taking loved ones into the mortuary’s care and making them presentable for services.
Help implement family or legal representative choices regarding the funeral, final disposition of the body, and memorialization, ensuring needs are met directly or through appropriately licensed individuals.
Arrange, conduct, and direct bereavement rites, including funeral and memorial ceremonies, in a professional, organized, caring manner consistent with policies and procedures.
Build community, religious, and other organizational involvement to retain heritage and grow market share.
Provide aftercare when the Family Service Counselor is absent, including delivery of documentation and stationery and information about insurance, health benefits, pensions, and prearrangements for next of kin.
Ensure adherence to applicable professional, municipal, state, and federal licensing authorities, rules, and regulations.
Prepare service, cremation, maintenance, and other documents and data entries accurately.
Assist with office duties, including answering phones and preparing reports.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Attend meetings and group activities as directed.
Address and resolve customer service issues in a timely manner.
Coach, mentor, and develop direct reports and staff, and help direct reports set and achieve personal career goals.
Perform other duties as assigned or required.