Funeral Arranger

Service Corporation International•Ontario, CA

About The Position

The Funeral Arranger serves client families during funerals, visitations, and interment, helping implement the family’s or legal representative’s choices regarding the funeral, final disposition, and memorialization. The role provides compassionate, exemplary customer service and ensures family needs are met directly or through appropriately licensed individuals. The Funeral Arranger arranges and conducts bereavement rites, supports funeral services and aftercare, completes service-related documentation, and helps maintain the funeral home, vehicles, property, and inventory. The position also involves general office duties and compliance with applicable licensing requirements and regulations.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver’s license with an acceptable driving record.
Basic knowledge of customs of religious and fraternal organizations.
Knowledge of computers and software, including the MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail-oriented.

Responsibilities

Arrange, conduct, and direct funerals and memorial ceremonies professionally and compassionately, consistent with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about available veteran recognitions and services and ensure selected services are delivered.
Support funeral services by coordinating parking, ushering, driving funeral vehicles, assisting at chapel, church, and cemetery services, delivering flowers and personal items, and setting up and removing chairs.
Provide aftercare in the absence of a Family Service Counselor, including delivering documentation, stationery, information about insurance, health benefits and pensions, and pre-arrangement information for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Follow applicable professional and municipal, state/provincial, and federal licensing requirements, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where permitted by law.