Funeral Arranger

SCI Shared Resources•Atascadero, CA

About The Position

The Funeral Arranger serves client families during funerals, visitations, and interment. The role helps implement choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization, while providing exemplary customer service and ensuring needs are met directly or through appropriately licensed individuals. The position arranges and directs bereavement rites and supports funeral services through coordination and practical assistance. It also provides aftercare when the Family Service Counselor is absent, supports office and facility operations, maintains service-related records, and follows applicable licensing requirements and regulations.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver's license with an acceptable driving record.
Basic knowledge of religious and fraternal organization customs.
Knowledge of computers and some software, including the MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Attention to detail.

Responsibilities

Arrange, conduct, and direct funeral and memorial ceremonies professionally and compassionately, consistent with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, helping at chapel, church, and cemetery services, delivering flowers and personal items, and setting up and removing chairs.
When the Family Service Counselor is absent, provide aftercare by delivering documentation and stationery, sharing information about insurance, health benefits, and pensions, and discussing pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Follow applicable professional, municipal, state or provincial, and federal licensing authorities, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where permitted by law.