Funeral Arranger

SCI Shared Resources•Canovanas, PR

11d

About The Position

Provides services to client families during funerals, visitations, and interment, and helps implement choices made by families or their legal representatives regarding the funeral, final disposition of the body, and memorialization. Delivers exemplary customer service following the loss of a loved one and ensures needs are met directly or through appropriately licensed individuals. Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with company policies and procedures. Supports funeral services and related office, facility, vehicle, inventory, and aftercare duties.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver's license with an acceptable driving record.
Basic knowledge of customs of religious and fraternal organizations.
Knowledge of computers and software, including MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail-oriented.

Responsibilities

Arrange, conduct, and direct bereavement rites, including funeral and memorial ceremonies, in accordance with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about available special recognition and services for veterans and ensure selected services are delivered.
Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, helping at chapel, church, and cemetery services, delivering flowers, caskets, urns, photographs, and personal keepsakes, and setting up and removing chairs.
In the absence of a Family Service Counselor, provide aftercare by delivering documentation and stationery and information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Follow applicable professional, municipal, state or provincial, and federal licensing authorities, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where allowed by law.