Funeral Arranger

SCI Shared Resources•Monrovia, CA

10d

About The Position

The Funeral Arranger serves client families during funerals, visitations, and interment, and helps carry out the choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization. The role provides compassionate, exemplary customer service following the loss of a loved one and ensures needs are met directly or through appropriately licensed individuals. The arranger organizes and directs bereavement rites and funeral or memorial ceremonies, supports services at chapels, churches, and cemeteries, and assists families with available veteran recognition services. The position also includes aftercare when the Family Service Counselor is absent, maintaining accurate service records, general office work, facility and vehicle upkeep, inventory support, and ensuring refreshments are available where permitted by law.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver's license with an acceptable driving record.
Basic knowledge of religious and fraternal organization customs.
Knowledge of computers and some software, including the MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail-oriented.
Criminal conviction history will be verified as part of the pre-employment background check because the role involves working around or handling deceased individuals and working around families and colleagues.

Responsibilities

Arrange, conduct, and direct bereavement rites, including funeral and memorial ceremonies, professionally and in accordance with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about special recognition and services available to veterans and ensure selected services are delivered.
Support funeral services by coordinating parking, ushering, driving funeral vehicles, assisting at chapel, church, and cemetery services, delivering flowers, caskets, urns, photographs, and personal mementos, and setting up and removing chairs.
When the Family Service Counselor is absent, provide aftercare by delivering documentation and stationery, sharing information about insurance, health benefits, and pensions, and providing pre-arrangement information for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Comply with applicable professional, municipal, state or provincial, and federal licensing requirements, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where allowed by law.